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Getting Started on the Community!

Everything you need to know to get started on the Community

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Not sure how to get started? Here are 5 tips to help you out.

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Everything you need to know to get started on the Community

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Interested in hosting an Ask Me Anything on the Community? Here's a step by step guide.

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Welcome to the HubSpot community. Whether you’re new to HubSpot or a HubSpot pro, we’re glad to have you here. 


The community consists of HubSpot employees, partners, experts, customers, and users. If you’re a free user coming to the community for support, we’re glad to have you. 


How to Get Support From the Community


1. Find the board most relevant to your question. Our product discussion boards are aligned with our product hubs, so if you’re not sure where to post, start by looking at what tool you’re using within HubSpot. 


2. Post your question with as much information as possible. Check out our toolkit for posting a great question as a starting point. The more information you can share, the better the community can assist.


You can post your question by clicking the "create post" button on the individual board. 


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3. If you want to review other resources, check out the HubSpot Help Center to review our knowledge base articles and previous community threads. 


Once you’ve posted your question, you’ll hear back from a community member. We have a broad range of members, including partners, employees, customers, and free users, all of whom are equipped to help answer your questions. You may also get multiple answers to your question, and that’s a good thing! The more knowledge shared, the better.


If you ever need to get a hold of someone specific in the community, check out our Who’s Who post for a breakdown of who does what in the HubSpot community. 


Welcome to the HubSpot community. Here’s an overview of who is here.


Community Team


The community team consists of seven community managers spread across the globe. We are your go-to group for community help. You can find community managers by looking for the “community manager” role. You can learn more about the community team in our Ask Us Anything.





HubSpot Moderator


HubSpot moderators are a group of HubSpot employees who are especially involved in the community. They may be responsible for managing a smaller subgroup in the HubSpot community. You can find HubSpot moderators by looking for the “ community moderator” role.





HubSpot Employees


Some of HubSpot’s biggest enthusiasts are our employees. We encourage them to participate in the community, create content, and chat with users. You can find HubSpot employees by looking for the “hubSpot employee” role and sprocket next to their name.





HubSpot Product Team


You’ll find members of the HubSpot Product Team around the community, especially in the Ideas Forum. You can find product team members by looking for the “HubSpot product team” role and tool icon next to their name.





HubSpot Solutions Partners


HubSpot solutions partners are trusted HubSpot experts focused on empowering businesses to succeed with HubSpot. You can find HubSpot solutions partners by looking for the “Partner” role next to their community rank. Solutions partners include the roles “Partner”, “Gold Partner”, “Platinum Partner”, “Diamond Partner”, “Elite Partner”.





Community Champions


Community Champions are the top tier of HubSpot experts on the HubSpot community. You can find Community Champions by looking for the Community Champions badge on a member's profile page. To learn more about Community Champions, check out this post on "what is a Community Champion".


Community Champion BadgeCommunity Champion Badge


If you have any other questions about community members, let us know!


Community Champions are an elite group of community users who are proven to be thought leaders and subject matter experts for certain tools in HubSpot, as well as best practices in their industry. 


You can find a Community Champion by looking for the community champion badge on their profile page, and by reviewing our “Community Champions of the Month” post.


If you are interested in becoming a Community Champion, the first step is to be a consistent contributor in the HubSpot community. Membership is free and open to all community members. Once your user has been active for at least three months, provided at least ten “accepted solutions”, and reached the rank of “top contributor,” you will be eligible to be reviewed for the program*. A community manager will review your content and reach out with more information if you are providing assistance and thought leadership through your content in the community. 


For more information on the community champions program, check out this Community Champions program page. If you have any questions that are not discussed there, please feel free to ask your questions here. 


So, what are you waiting for? Start participating and become a Community Champion. 


*Please note that these are the baseline requirements to be considered as a Community Champion. Membership eligibility will be determined by the community team. 


Welcome to the HubSpot Community! Here you’ll find a buzzing community of professionals from around the world with one common mission: growing better with HubSpot. 


The Community is made up of HubSpot customers, partners, employees, and enthusiasts. It serves as your go-to destination for discussions around industry, HubSpot products, thought leadership, and professional and business development. The Community is a place where you can connect with others, grow your business and career, share your professional expertise, and build your influence. 


We strive to ensure that the HubSpot Community embodies our values and is a space where all members are respected. The following house rules establish the grounds for Community use. These house rules are part of our HubSpot Community Terms of Use. Please make sure you’ve read the terms that apply to your use.


HubSpot Community House Rules

 1. Be respectful.

The Community is a place where you can ask questions and seek out the knowledge of your peers. This is a shared space of connection and learning. So please be polite and considerate in your interactions with other members. All people are welcome to use the Community. However, personal insults, threats of violence, and/or harassment have no place in the Community and will result in revoked Community membership. 


2. Be relevant.

There’s a lot of conversation happening in the Community. Keep your comments constructive and relevant to the topic. If you have a new question, start a new thread rather than interrupting a conversation. Please make sure to review section 3(b) of our Community Terms of Use for more information on acceptable use.


3. Share the love.

Like we say in our Culture Code, “power is gained by sharing knowledge, not hoarding it.” Help make the HubSpot Community a richer place by sharing your expertise. Start a thread, post a comment, get involved. 


4. Be responsible.

You are solely responsible for your interactions with other community members. Please practice common sense and use good judgment when posting and/or interacting with others. Do not post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.


5. Protect everyone’s privacy.

Don’t share anything about yourself, your business, or another community member that you/they would not want to be made publicly available. Do not post personal information that you receive in private messages or other one-to-one communications on the Community without the other party’s consent. 


6. Keep in mind, this is user-generated content.

The HubSpot Community is full of user-generated content with plenty of good advice, instruction, and insight. HubSpot is not responsible for the content generated by other users. Please apply the same good judgment pertaining to 3rd party content on the Community that you would apply to information anywhere on the Internet.


By engaging on, and contributing to, the HubSpot Community you agree to follow these rules as well as the full HubSpot Community Terms of Use.


The HubSpot Logo and Employees

You will notice that some community members have a HubSpot logo next to their names - this means they are HubSpot employees. Like you, they are members of the community around HubSpot products, and we encourage them to share their knowledge and opinions here. 


Flagging inappropriate content for review

If you recognize any violation of these guidelines or our Community Terms of Use, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu in the top left hand corner, and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know via community@hubspot.com.

by: HubSpot Product Team

Hello HubSpot Community! 


My name is Joe. I'm the Ideas Forum Manager! It's my job to make sure the Ideas Forum remains a friendly, productive environment for HubSpot enthusiasts to post feature requests (called Ideas) and to pass feedback to our Product Team. Your Ideas and feedback help us build the best HubSpot possible.


HubSpot has thousands of enthusiastic users, so as you can imagine, the Ideas Forum receives a lot of feedback. Generally speaking, the more upvotes an Idea has, the higher chance it'll be considered for development (we use upvotes as a measure of interest). Not every Idea will receive enough upvotes to be considered for development, and not every Idea that is considered will pass our development and testing process. 


Thanks to the Ideas posted by HubSpot users, the Ideas Forum has been the birthplace of some of HubSpot’s most beloved and powerful features. I’d like to ensure it is the source of many more!


Your feedback is the foundation of HubSpot. It's very important to me that the Ideas Forum is a place for us to work together towards our common goal of improving HubSpot.


I’m greatly looking forward to working with all of you!



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