HubSpot Community Guidelines

[jennysowyrda]

Welcome to the HubSpot Community! Here you’ll find a buzzing community of professionals from around the world with one common mission: growing better with HubSpot. 

The Community is made up of HubSpot customers, partners, employees, and enthusiasts. It serves as your go-to destination for discussions around industry, HubSpot products, thought leadership, and professional and business development. The Community is a place where you can connect with others, grow your business and career, share your professional expertise, and build your influence. 

We strive to ensure that the HubSpot Community embodies our values and is a space where all members are respected. The following house rules establish the grounds for Community use. These house rules are part of our HubSpot Community Terms of Use. Please make sure you’ve read the terms that apply to your use.

HubSpot Community House Rules

 1. Be respectful.

The Community is a place where you can ask questions and seek out the knowledge of your peers. This is a shared space of connection and learning. So please be polite and considerate in your interactions with other members. All people are welcome to use the Community. However, personal insults, threats of violence, and/or harassment have no place in the Community and will result in revoked Community membership. 

2. Be relevant.

There’s a lot of conversation happening in the Community. Keep your comments constructive and relevant to the topic. If you have a new question, start a new thread rather than interrupting a conversation. Please make sure to review section 3(b) of our Community Terms of Use for more information on acceptable use.

We are committed to high standards of validity and factuality of information in our Community. The moderators are empowered (at their discretion) to remove irrelevant or incorrect content (created either by humans or AI) and issue account suspensions if needed.
We encourage responsible and thoughtful use of generative AI. Please disclose that your content was assisted by AI and check the accuracy of the information before posting in the Community.

3. Share the love.

Like we say in our Culture Code, “power is gained by sharing knowledge, not hoarding it.” Help make the HubSpot Community a richer place by sharing your expertise. Start a thread, post a comment, get involved. 

4. Be responsible.

You are solely responsible for your interactions with other community members. Please practice common sense and use good judgment when posting and/or interacting with others. Do not post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.

Each Community account must represent a single individual person. Shared accounts, company accounts (e.g., support@some_company.com), or generic accounts are not permitted. Your username and profile should represent you as an individual professional, even if you're representing your organization.

5. Protect everyone’s privacy.

Don’t share anything about yourself, your business, or another community member that you/they would not want to be made publicly available. Do not post personal information that you receive in private messages or other one-to-one communications on the Community without the other party’s consent. 

6. Keep in mind, this is user-generated content.

The HubSpot Community is full of user-generated content with plenty of good advice, instruction, and insight. HubSpot is not responsible for the content generated by other users. Please apply the same good judgment pertaining to 3rd party content on the Community that you would apply to information anywhere on the Internet.

Guidelines for Community Interactions

To ensure everyone has a positive and comfortable experience, especially when meeting new people for the first time, we ask that you keep the following guidelines in mind:

1. Be Respectful: Treat everyone with courtesy and kindness. Remember that we all come from different backgrounds and experiences. Listen actively, be open to diverse perspectives, and avoid interruptions.

2. Be Responsible: Take ownership of your interactions. This includes being punctual for scheduled meetings, following through on any commitments, and being mindful of shared spaces. If you've exchanged contact information, be responsible in how you use it. 

3. Protect Privacy: When discussing others, whether they are present or not, be mindful of their privacy. Do not share personal information about others without their explicit consent. Similarly, if someone shares personal information with you, keep it confidential.

These guidelines apply to all HubSpot Community interactions, including online forums, virtual events, and in-person gatherings. By adhering to these simple guidelines, we can create an inclusive, safe, and truly valuable experience for everyone.  

Code of Conduct

At HubSpot, we are committed to building a safe and inclusive space for all our participants, regardless of any protected characteristic, such as sex (including pregnancy, gender identity, or sexual orientation); age; race; nationality; ethnicity; disability; religion or belief; veteran or marital status; as well as other individual characteristics such as physical appearance, politics, or ideology. Our Code of Conduct is here to provide a clear set of guidelines to everyone in the HubSpot community about the standards to which we hold you—and ourselves.

With that in mind, we ask that all participants be considerate and respectful. Be kind to others. Do not insult or put down others. Do not engage in any illegal activity.

Discrimination and harassment are never tolerated, and unacceptable behaviors can be many things, such as sexist, racist, derogatory, or exclusionary jokes or comments based on someone’s protected characteristic; unwanted personal contact (physical or virtual); or disrupting talks or other events. If you’re asked to stop unacceptable behavior, you are expected to do so immediately. 

Flagging inappropriate content for review

If you recognize any violation of these guidelines or our Community Terms of Use, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu in the top left hand corner, and let us know why you feel the content is inappropriate.

The HubSpot Logo and Employees

You will notice that some community members have a HubSpot logo next to their names - this means they are HubSpot employees. Like you, they are members of the community around HubSpot products, and we encourage them to share their knowledge and opinions here. 

By engaging on, and contributing to, the HubSpot Community you agree to follow these rules as well as the full HubSpot Community Terms of Use.

Support & Contact

If you have any questions about our guidelines, terms, or policies, let us know via community@hubspot.com.

[roisinkirby]

Thank you for sharing, @jennysowyrda 

[SPagano]

How can I post a question in the community?

Question: Our CRM is set-up to log and track emails automatically from Outlook (with the Hubspot Sales Add-In) however, we're finding that anything after March 30 is not displaying in activity. For example: any emails sent after March 30 and any contacts added are not displaying. Help!!

[jennysowyrda]

Hi @SPagano, 

You can post a question on the Community by following the steps here. The create post button is available on every board within the Community. 

Thank you,
Jenny

[sbank]

Such a great and very informative guideline. Really this information is very important for me because I was an issue with my website but I was no idea that how can I get help from the community. Thanks for this help

[BTergga]

Thanks for sharing  am using both Instagram and Facebook. I received almost same results am glad about it and they are very helpful 🙂

[JBetts]

Do you know if Hubspot offers a HIPPA compliance area? For 3rd party support notes?

[Kimbi]

Thanks for sharing

[OODUNSI4]

How do I get started and is there going to be any resoucees to read for beginners like me?

[MiaSrebrnjak]

Hi @OODUNSI4, welcome to the Community! 

I recommend checking out this article: Getting Started on the Community. It offers some great advice on first steps in the Community and also highlights the areas where you can connect with other members and learn about the Community events. 

I hope this helps!

Cheers
Mia, Community Team

[TJokers]

thx 4 sharing your guys gr8

[ZSharit]

Feeling excited joining this group. 

[kvlschaefer]

Hi @ZSharit, Welcome to the Community 🙂 

[ZSharit]

Thanks.

Looking forward to learning from this community.

[TJokers]

welcome to best ting 😉

[JMuk]

Thanks

[Nwagboso]

Thanks, looking forward to learning  everything SEO.

[CVigneau]

Awesome. stoked to be here. starting the learning from scratch

[RBergendal]

Good Morning i need help with getting online free courses 

[RBergendal]

Getting lost inside automation as changed alot since 2022

[GBevilacqua]

Hello, new to HS and I am looking for info on the steps to follow from creating a new contact, a company, a deal/bid, associating a contact to a company managing tasks etc etc.

The basic user guidelines for being efficient putting all the info in HS without taking 1 hour to do it....

Where the heck do I find that? Preferably a series of short videos to help me.

Thanks

[kristenPar28]

Very Helpful articles and videos. Looking foward to learning how to make the best out of my free hubspot membership! 

[WesQ]

Thank you for sharing this!

[TAkinwole]

I like this kind of community. very good work!

[TAkinwole]

Dear sir/ma, 

I am a new Hubspot user. 

Behold, whenever I want to connect my primary website with Hubspot, I always receive this message concerning my DNS record, which I dont understand how to deal with. Here is the error message:

"We found 1 error(s) in your DNS records

Some additional information is needed to complete the domain connection. You can get more details and fix your DNS record errors in HubSpot." 

Kindly tell me how to solve this issue. 

Thanks

[fantesia]

NOTED

[LMoema]

Thanks for sharing, excited to join the community!

[GBreeds]

Well, This looks like a great place to learn and share

[AdrianL]

Thank you for the information

[Munnah]

Hi I'm new here.

[cgo]

Thank you for this, excited joining this community!

[AJamal09]

Thanks, for sharing 

[NaomiPeters4]

Thank You for Sharing.

[ArisudanTiwari]

Hi @jennysowyrda ,

Could you please confirm does framing an answer with the help of an AI tool requires a disclaimer at the bottom, such as “answer refined with the help of AI”?

Also, in what cases is a disclaimer necessary? For example, if the answer is fully copied from an AI tool or if it's simply AI-assisted, are both treated the same in this context?

Thanks!

[BérangèreL]

Hi @ArisudanTiwari, I hope that you are well!

Great question, thanks for asking!

Yes, I can confirm that any AI use should be disclosed.

If you'd like to outline what you used AI for (full copy of an answer or AI-assisted), please feel free to do so, if you prefer to add the reason of using AI.

But you'll need to disclose that you used AI.

Thanks and have a great day!
Bérangère

[PIswardhan]

Hi I am new! 

Happy to join this community thank you for sharing! 

[BérangèreL]

Hi @plswardhan,
 

Welcome to the HubSpot Community! 🎉 We’re so glad to have you join us, and thank you for taking the time to review our Community Guidelines.

As you’re getting started, I recommend checking out our Getting Started page, where you’ll find helpful tips, introductions, and resources designed for new members.

You might also enjoy exploring our Community Resource Library for a wealth of guides, events, and best practices.
 

We’re here to help, so please don’t hesitate to jump into discussions or reach out with any questions as you learn the ropes.

Looking forward to seeing you around the community!
Bérangère

[itisramkumar]

Thank you for sharing us the guidelines
We will be responsible for maintaining the decorum of the community.

[CBouma]

do we just have to follow the steps they command us?

[BérangèreL]

Hi @CBouma and welcome to the HubSpot Community, we are so glad to have you here!

Which steps are you referring to, please?

Do you have an example?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

Looking forward to hearing from you!

Have a lovely day!
Bérangère

[ZDigitalx]

thank you

[swork5]

Thanks for posting this! I really like how detailed and thoughtful these guidelines are. It’s nice to see HubSpot focus on respect, learning, and real community values — makes it a great place for professionals to connect and grow together.