As the Developer Community continues to grow, we thought it would be helpful to share some tips on how to ask excellent questions in the Developer Community. Not every question has an answer, but we can increase our odds of receiving a quality answer by learning and practicing how to ask great questions.
Searching is a quick and easy step to take before you invest time drafting up a post. Even if you don’t find your answer, you’ll have a list of posts to include that didn’t answer your question.
Something I learned from my time in technical support — Searching Google for “HubSpot + “your search term”” is a great way to find relevant Developer docs, knowledge base articles and developer community posts.
If you’ve searched and haven’t found your next step or solution, now it’s time to post. A great question contains the following details:
What not to include:
I’m trying to:
This helps the community give you better and more targeted advice. It also prevents you from getting redundant solutions.
Try to assume good intent. Not getting a reply sometimes happens, but it’s never personal. It could be that you simply didn’t include enough information. And know you’re never alone, there are Developer Community Managers to help with clarifying questions and finding Community resources.
Here’s some great follow-up steps to take:
Do most of the heavy lifting before you post. The less work someone has to do to understand what you are asking, the higher the odds you’ll get a reply.
What to do if you get a great answer:
Taking these steps helps the community, it lets the responder know they helped, and it feels good to be recognized. This pays-it-forward for the next community member with the same question to know this solution worked.
Have fun coding!
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