Accessing Community Champions Program and Opportunities

[jennysowyrda]

Updated November 4, 2024
We've made changes to our advocacy program to enhance your experience! You can now access all Community Champions opportunities on the new page. For tips & best practices, read our latest blog.

Original post:
If you’re looking to become a Community Champion, begin by engaging with our opportunities and content within our Champions Program.

Community Champions is open to everyone, and all Community members with an active community profile are welcome to join. 

In rare cases, you may encounter an error while trying to access advocacy content. If you are unable to view active challenges within the advocacy area, please take the following steps:

1. Ensure you are logged into the Community 
2. Start a new session by logging out and logging back into the Community
3. Clear your browser’s cache 

If you are still unable to access the content after taking these steps, please reply to this thread and we’ll provide additional troubleshooting steps. 

[Kristensen]

Hi! I seem to have some issues viewing the challenges even after following the steps in two separate browsers. Are there any additional suggestions I could try? Thanks!

[DarrenScottUK]

HI ive tried all of these and I still get the message saying I need to be logged in even though I am. 

[victoriaharkes]

I've tried logging in on different browsers, different computers, with cleared caches, incognito modes and anything else I could think of - when I try to access the page it shows the loading wheel rotating and then the page refreshes. Then the loading wheel, page refresh, loading wheel on and on, for as long as the page is open. I really want to get back to being able to complete challenges please! 🙂 

[JCabral3]

Accessing the HubFans program and challenges involves logging into the platform and navigating to the designated section. HubFans offers a range of interactive challenges designed to engage participants in diverse activities, fostering skill development and community collaboration. For more details click here 

[Jnix284]

Hi @jennysowyrda I've started having trouble accessing HubFans once my email was changed in the community - the page just spins or it tells me to log in when I am already. Any idea how to get my account Community Account back in sync with HubFans?

[victoriaharkes]

Mine has also been a problem since my email was changed! @Jnix284 @jennysowyrda 

[Dani_Groebel]

I also tried to login for weeks and it is not working anymore. Several browser didn't help. What can I do?

[PamCotton]

Hi @Dani_Groebel,

Are you getting an error accessing the board?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

[Jnix284]

@PamCotton at first it just loads:

and eventually you get this message:

Despite being logged in or trying to log in again.

[Dani_Groebel]

It looks the same an my account!

[Dani_Groebel]

No error. Just a turning circle and the word loading.

[victoriaharkes]

Likewise, my error is the same. It continuously runs through that cycle and when that error message appears the page refreshes itself and it loads again and the error shows again, over and over.

[Anton]

Unfortunately it's the same for me. 
Getting the error and a message in the left bottom corner... 😞

[gaherrera]

Hi folx - the issues reported should be resolved by now. If not, please reach out and we are happy to assist. As a workaround, you can also access Community Champions opportunities at this link.

@victoriaharkes @Dani_Groebel @Jnix284 @Anton 

[Anton]

Hey @gaherrera, 

thanks for the update!

I see a "please login here" page which is new but once I click on the link it doesn't work(still getting the error message). Cleared the cache, deleted all HS cookies, tried it again. No change. Tried other browsers(Safari and Arc). Arc showed me the regular HS login (which I don't see in Chrome/my default browser) but after that I got the same error 🥲

I even downloaded firefox, opera and opera GX for the first time on this maschine. Found out that the HS isn't supporting Opera 😅 At least I got a message like "seems like you're using opera which isn't supported by HubSpot. Please download another browser"

Just out of curiosity - since there are only a few peeps affected. Could it be an account related error? I know that @Jnix284 and I had our accounts switched to different emails in the past. From a technical perspective I could assume that for some reason the community software has some issues with that. Like we were champions with other emails and once our emails were changed the system started to think that we're not champions since this was a different email... Just assumptions 🙂

Interested if it's just me who encounters this hickup 😄 

[victoriaharkes]

@gaherrera Seeing the same as @Anton and I think potentially stemming from the same original cause, having our account emails changed. 

[gaherrera]

Thanks @victoriaharkes @Anton - I'll see if that's related. Sorry you are still experiencing issues! We are getting to the bottom of it.

[gaherrera]

Hi everyone - apologies for the delay but I do have good news. @Jnix284 @Anton  your log in errors should be fixed now. Let us know if that is not the case. @Dani_Groebel @victoriaharkes  I have reached out to you in our Advocates Slack for some additional information before this can be resolved. Once you have replied, I should be able to get this resolved for you.

Thanks,

Gabrielle

[Adriane]

Hi, I joined the Champions Program yesterday and tried to sign in to see the challenges but get the same problem like Jnix284 posted on Apr 12, 2024 3:31 AM - can someone please fix this? 

[gaherrera]

Hi @Adriane , welcome to the Community Champions program! Thanks for bringing this to our attention. We are currently investigating this issue and will report back.

[gaherrera]

Hi @Adriane  I received your email. Unfortunately, I don't have a meaningful update but can share that this does not appear to be a widespread issue. I will follow up with the vendor about your account.