GDPR

CDav9
Participant

embed/v3/counters.gif cookie stored in Europe?

SOLVE

Hi there,

 

I am using the cookie embed/v3/counters.gif as necessary on my website, which is important for lead capture.

 

The problem with it is that the cookie is stored in the US, which is not GDPR friendly. How can I change this cookie to be stored in Europe?

 

Thanks

0 Upvotes
1 Accepted solution
TitiCuisset
Solution
Community Manager
Community Manager

embed/v3/counters.gif cookie stored in Europe?

SOLVE

Hi @CDav9 

 

Thank you for reaching out.

 

I can see you have a ticket open with technical support - I'd recommend continuing partnering with them as your account have access to Support and they will be better able to troubleshoort and investigate further this issue. 

 

Thank you!

Best

Tiphaine


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

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1 Reply 1
TitiCuisset
Solution
Community Manager
Community Manager

embed/v3/counters.gif cookie stored in Europe?

SOLVE

Hi @CDav9 

 

Thank you for reaching out.

 

I can see you have a ticket open with technical support - I'd recommend continuing partnering with them as your account have access to Support and they will be better able to troubleshoort and investigate further this issue. 

 

Thank you!

Best

Tiphaine


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.