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GDPR

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Solved

CraigEvans on September 19, 2024

Soft Opt-In emails to non-marketing contacts

Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se read more

Reply Contacts GDPR Marketing Marketing Email

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

September 19, 2024 11:14

Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...read more

KasperHansen on September 13, 2024

HubSpot Embed Code - Split Website tracking and Chat widget

Hi We are facing a combined GDPR- and functionality issue regarding the HubSpot tracking embed code, which I would like to draw on the community’s experience to hopefully solve. We’re using the HubSpot Chat functionality across all our pla read more

Reply GDPR

2 upvotes

1 Reply

Olivia_Bagnall

Guide | Platinum Partner

September 13, 2024 10:24

Hi @KasperHansen ! My name is Olivia. I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! Just to confirm, ...read more

steffundso on August 23, 2024

Cookiebot does not uninstall correct

Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding Cookiebot. I registered, I installed the integration, I configured the Cookie Consent and I wasn't fully satisfied. So I removed our H read more

Reply Integrations

0 upvote

1 Reply

KRoleh

Member

August 25, 2024 02:48

@steffundso schedule wrote: Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding C...read more

Solved

NVeli on July 30, 2024

HubSpot, Webflow, and Cookie Information

Our website is hosted on Webflow, with Webflow forms that send information to HubSpot for CRM via Make (formerly Integromat). We manage cookies using Cookie Information, which is implemented via GTM. Everything is functioning well. My question is: H read more

Reply CRM Forms Marketing Website Pages Workaround

0 upvote

1 Reply

Accepted solution

TomM2

Thought Leader | Platinum Partner

July 30, 2024 05:53

Hey @NVeli The best way to do this would be through the cookie banner api . This would require some custom coding however. This is the only way to...read more

Solved

JTyler2 on July 24, 2024

Removing contacts who have replied to an email via an email alias.

Hello HubSpoters. I have a newly successful email campaign, where our CTA was to reply to our email, rather than a click/download etc. While I have been enjoying the response rate (25%!) I now have the issues of a LOT of replies to work. I want t read more

Reply GDPR

0 upvote

4 Replies

Accepted solution

Jonas_De_Mets

Top Contributor

July 27, 2024 08:19

@JTyler2 jumping in here as we have created Koalify a plugin to simplify deduplication in HubSpot. You can create custom filters to identify dupl...read more

Solved

fabianhohly on July 16, 2024

Tracking Scripts Unknown country (not adequate)

Installing the tracking code on our landing page worked perfectly, and we are able to track user statistics. We use Cookiebot as our consent management tool. The scripts are found and enabled/disabled correctly. We have one problem. After running read more

Reply GDPR

0 upvote

4 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

July 16, 2024 07:57

These would actually be HubSpot cookies, there's more info on these here . If you need to know specifically where your data is going, there's a g...read more

Solved

GLeeGA on June 28, 2024

Timestamp Legal Consent Applied

New Hubspot user. In our former marketing system of record, we could easily track when a new contact was created, and carefully evaluate the proper legal consent given. We have an internal policy for how long we allow this consent to continue read more

Reply GDPR

0 upvote

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 28, 2024 15:42

Hi @GLeeGA , On a Starter subscription, there is unfortunately no way to automate this. This would be a manual process you'd have to repeat on...read more

Solved

Femk on June 21, 2024

is website traffic/visits collected when I only integrate newsletter subscription form?

I want to know if a newsletter subscription form, which is embedded in my website, collects website traffic data? and if so which data exactly? I want to know for GDPR reasons.

Reply GDPR

0 upvote

2 Replies

Accepted solution

Shubham_Sharma

Top Contributor

June 21, 2024 05:27

Hey @Femk Using cookies, websites can collect and store first-party data about visitor's browsing habits and preferences. This typically o...read more

Solved

Egoi on June 19, 2024

Resuscribe a contact to a marketing subscription without doing it manually

Hi there, I wonder if there is any way to resuscribe a contact to a suscription that previosly was revoked by the contact itself. I know that this can be done manually, but for some situations where different CRMs are used its a headache. Is it po read more

Reply GDPR

1 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 20, 2024 00:07

Hi @Egoi , If a contact withdraws their consent and unsubscribes via the link at the end of an email, either from a specific subscription type...read more

Solved

COHagan1 on May 16, 2024

Opt-in but no GDPR-compliance

Hey community, i have a question regarding GDPR-compliance and communication subscriptions. So I have a lead that when sending him marketing E-Mails, he is not getting them due to that "There isn't GDPR-compliant legal basis for sending to them" read more

Reply GDPR

0 upvote

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 16, 2024 07:16

Hi @COHagan1 , As @franksteiner79 has already correctly pointed out, this has to do with the subscription opt-in - or in your case with the ...read more

Solved

DasprezK on May 05, 2024

GDPR consent to communicate and marketing contacts

GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f read more

Reply Contacts GDPR Professional

1 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 05, 2024 10:40

Hi @DasprezK , The consent to communicate is stored under "Subscriptions", not under "Contact properties", when you set up workflow enrollment...read more

Solved

ArpMik on May 03, 2024

Old client re-engagement

I am moving our database of customers from one system to HubSpot. It includes clients we worked with, but haven't been in contact with for a while. I would like to get in touch with them about potentially working together again etc. My question: W read more

Reply GDPR

0 upvote

1 Reply

Accepted solution

Ben_M

Key Advisor

May 03, 2024 11:00

You should be fine with the list. However, I would do email sends in batches to try and re-activate depending on the size of your list and establish ...read more

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