O JavaScript deve estar instalado e ativado para usar estes fóruns. Seu navegador parece ter o JavaScript desativado ou não oferece suporte a JavaScript. Consulte o arquivo de ajuda de seu navegador para saber como ativar o JavaScript.

GDPR

Pesquise soluções em GDPR ou faça uma pergunta

Solucionado

gjustolsen on Novembro 27, 2024

Adding images to cookie consent banners?

Hello! Is there any way to customize the appearance of a cookie banner beyond the options we get in the built-in banner editor? The main change I want to apply is the ability to add images to spice up the banner a bit more. Is it possible to do with Leia mais

Responder GDPR How-To Professional Workaround

1 avaliações positivas

2 Respostas

Solução Aceita

Ben_M

Conselheiro(a) de destaque

Novembro 27, 2024 08:38

Hubspot cookie banners for the most part you will find are very basic with regards to customizations. It is possible Hubspot may offer further custom...Leia mais

Solucionado

Ejuki on Novembro 26, 2024

Delete activities from contact timeline (e.g. sent emails)

Hi, Is there a way to delete activities like page views and sent emails from contact timeline?

Responder Enterprise

0 avaliações positivas

1 Respostas

Solução Aceita

PamCotton

Gerente da Comunidade

Novembro 26, 2024 16:48

Hey @EJuur , thank you for posting in our Community! Currently, activities like page views and sent emails on a contact's timeline can’t be de...Leia mais

Solucionado

EKendall75 on Novembro 20, 2024

Contacts

Some contacts didn't receive an email I sent. I have identified those contacts, if I convert those contacts into a new static list, will they still remain on the active list.

Responder Contacts

0 avaliações positivas

2 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Novembro 20, 2024 04:48

Hi @EKendall75 , Yes, creating a new list does not remove contacts from old lists (unless you have specifically configured this via a new beta...Leia mais

Solucionado

TChappell5 on Novembro 18, 2024

UK vs US GDPR compliance

We are a US based company but also have a UK location. We know we need to turn on GDPR for the UK side, however, we don't want to have the opt-in for the US side. Is there a way around this or what would the implications be for our US side to turn Leia mais

Responder GDPR

0 avaliações positivas

1 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Novembro 18, 2024 15:52

Hi @TChappell5 , This page explains what happens when you turn the settings on: https://knowledge.hubspot.com/privacy-and-consent/how-do-i-tu...Leia mais

PAngra on Novembro 14, 2024

HubSpot Consent Banner

If i create a consent banner using hubspot and someone clicks decline then will it also block the GA, GTM, RUM etc trackings? FYI - GA, GTM are not integrated with hubspot! Also the scripts which are added manually on the website for tracking will Leia mais

Responder Enterprise

0 avaliações positivas

1 Respostas

PamCotton

Gerente da Comunidade

Novembro 14, 2024 18:12

Hey @PAngra , thank you for posting in our Community! If someone clicks "decline" on the HubSpot consent banner, it will block HubSpot's coo...Leia mais

Solucionado

OAnnenko on Novembro 04, 2024

Pop-up form on click using CTA is blocked when cookies are rejected – is there a way to avoid this?

We're using Borlabs cookies on our website and recently, we decided to create pop-up forms on click using CTAs. The idea is that a website visitor clicks on a button saying "Download the case study", which opens a download form. So, everything is pr Leia mais

Responder CTAs

0 avaliações positivas

3 Respostas

Solução Aceita

TomM2

Autoridade no assunto | Parceiro Platinum

Novembro 04, 2024 06:43

Hey @OAnnenko the HubSpot pop-ups are injected through the HubSpot tracking code, as this is used as the script loader. If your third party cookie ...Leia mais

Solucionado

CBranum on Outubro 24, 2024

Hubspot CTA Embed issues after CookieBot added to site

Hello all, I'm running into an issue with Hubspot CTA embeds on my Wordpress site not displaying responsively after installing CookieBot. Some details: Hubspot tracking code is installed manually CookieBot is installed via plugin On mobile, t Leia mais

Responder CTAs

0 avaliações positivas

4 Respostas

Solução Aceita

GiantFocal

Top colaborador(a) | Parceiro

Outubro 25, 2024 11:54

Hi @CBranum , As HubSpot's CTA is based on JavaScript, CookieBot may have interfered with certain functionalities. You can try to enable or disa...Leia mais

Solucionado

theAndreyK on Outubro 21, 2024

Does the "__hs_do_not_track" cookie block anonymous data?

Does setting the __hs_do_not_track cookie block anonymous data collected by the "ptq.gif" tracking pixel and scripts loaded by forms (js.hsleadflows.net)?

Responder GDPR

0 avaliações positivas

3 Respostas

Solução Aceita

TomM2

Autoridade no assunto | Parceiro Platinum

Outubro 21, 2024 11:46

Hey @theAndreyK no, according to this post ptq.gif will still track anoymous page views if tracking is blocked. leadflows.net is being phased ...Leia mais

Solucionado

eschwier on Outubro 17, 2024

Consent and multiple form submissions

Hi all, I am brand new to HubSpot, and I am coming from a Marketo background. Does anyone have information on how HubSpot handles consent when multiple forms are submitted over time? The scenario: - A contact submits a form and does not che Leia mais

Responder Professional

0 avaliações positivas

2 Respostas

Solução Aceita

Ktamir

Colaborador(a) | Parceiro Platinum

Outubro 17, 2024 05:32

Hi, Once a person has opted in, i.e., checked the consent text, he will remain this way until he is opted out. There is no time limitation, though. I...Leia mais

Solucionado

theAndreyK on Outubro 09, 2024

Blocking the _ptq.gif tracking pixel from track.hubspot.com until consent is granted

The __ptq.gif tracking pixel seems to break GDPR rules. It records anonymous activity which can later be linked to a speciifc user through a form submission. Ideally, that pixel would not be set until cookie banner consent is given. I'm not sure Leia mais

Responder GDPR

0 avaliações positivas

5 Respostas

Solução Aceita

kennedyp

Gerente da Comunidade

Outubro 17, 2024 17:57

Hey @theAndreyK -- my apologies, I see how my wording was incorrect above. I will edit that post. If a visitor converts into a contact but does ...Leia mais

Solucionado

CraigEvans on Setembro 19, 2024

Soft Opt-In emails to non-marketing contacts

Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se Leia mais

Responder Contacts GDPR Marketing Marketing Email

0 avaliações positivas

3 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Setembro 19, 2024 11:14

Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...Leia mais

Solucionado

KasperHansen on Setembro 13, 2024

HubSpot Embed Code - Split Website tracking and Chat widget

Hi We are facing a combined GDPR- and functionality issue regarding the HubSpot tracking embed code, which I would like to draw on the community’s experience to hopefully solve. We’re using the HubSpot Chat functionality across all our pla Leia mais

Responder GDPR

2 avaliações positivas

1 Respostas

Solução Aceita

Olivia_Bagnall

Orientador(a) | Parceiro Platinum

Setembro 13, 2024 10:24

Hi @KasperHansen ! My name is Olivia. I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! Just to confirm, ...Leia mais

Quer iniciar uma conversa ou fazer uma pergunta?

Crie uma postagem.

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.