GDPR

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Solved
OAnnenko on November 04, 2024
We're using Borlabs cookies on our website and recently, we decided to create pop-up forms on click using CTAs. The idea is that a website visitor clicks on a button saying "Download the case study", which opens a download form. So, everything is pr read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
November 04, 2024 06:43
Hey @OAnnenko the HubSpot pop-ups are injected through the HubSpot tracking code, as this is used as the script loader. If your third party cookie ...read more
Solved
CBranum on October 24, 2024
Hello all, I'm running into an issue with Hubspot CTA embeds on my Wordpress site not displaying responsively after installing CookieBot. Some details: Hubspot tracking code is installed manually CookieBot is installed via plugin On mobile, t read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Partner
October 25, 2024 11:54
Hi @CBranum , As HubSpot's CTA is based on JavaScript, CookieBot may have interfered with certain functionalities. You can try to enable or disa...read more
Solved
theAndreyK on October 21, 2024
Does setting the __hs_do_not_track cookie block anonymous data collected by the "ptq.gif" tracking pixel and scripts loaded by forms (js.hsleadflows.net)?
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
October 21, 2024 11:46
Hey @theAndreyK no, according to this post ptq.gif will still track anoymous page views if tracking is blocked. leadflows.net is being phased ...read more
Solved
eschwier on October 17, 2024
Hi all, I am brand new to HubSpot, and I am coming from a Marketo background. Does anyone have information on how HubSpot handles consent when multiple forms are submitted over time? The scenario: - A contact submits a form and does not che read more
0 upvote
2 Replies
Accepted solution
Contributor | Platinum Partner
October 17, 2024 05:32
Hi, Once a person has opted in, i.e., checked the consent text, he will remain this way until he is opted out. There is no time limitation, though. I...read more
Solved
theAndreyK on October 09, 2024
The __ptq.gif tracking pixel seems to break GDPR rules. It records anonymous activity which can later be linked to a speciifc user through a form submission. Ideally, that pixel would not be set until cookie banner consent is given. I'm not sure read more
0 upvote
5 Replies
Accepted solution
Community Manager
October 17, 2024 17:57
Hey @theAndreyK -- my apologies, I see how my wording was incorrect above. I will edit that post. If a visitor converts into a contact but does ...read more
Solved
CraigEvans on September 19, 2024
Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se read more
Accepted solution
Hall of Famer | Partner
September 19, 2024 11:14
Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...read more
Solved
KasperHansen on September 13, 2024
Hi We are facing a combined GDPR- and functionality issue regarding the HubSpot tracking embed code, which I would like to draw on the community’s experience to hopefully solve. We’re using the HubSpot Chat functionality across all our pla read more
2 upvotes
1 Reply
Accepted solution
Guide | Platinum Partner
September 13, 2024 10:24
Hi @KasperHansen ! My name is Olivia. I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! Just to confirm, ...read more
Solved
steffundso on August 23, 2024
Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding Cookiebot. I registered, I installed the integration, I configured the Cookie Consent and I wasn't fully satisfied. So I removed our H read more
0 upvote
1 Reply
Accepted solution
Member
August 25, 2024 02:48
@steffundso schedule wrote: Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding C...read more
Solved
NVeli on July 30, 2024
Our website is hosted on Webflow, with Webflow forms that send information to HubSpot for CRM via Make (formerly Integromat). We manage cookies using Cookie Information, which is implemented via GTM. Everything is functioning well. My question is: H read more
Accepted solution
Thought Leader | Platinum Partner
July 30, 2024 05:53
Hey @NVeli The best way to do this would be through the cookie banner api . This would require some custom coding however. This is the only way to...read more
Solved
JTyler2 on July 24, 2024
Hello HubSpoters. I have a newly successful email campaign, where our CTA was to reply to our email, rather than a click/download etc. While I have been enjoying the response rate (25%!) I now have the issues of a LOT of replies to work. I want t read more
0 upvote
4 Replies
Accepted solution
Top Contributor
July 27, 2024 08:19
@JTyler2 jumping in here as we have created Koalify a plugin to simplify deduplication in HubSpot. You can create custom filters to identify dupl...read more
Solved
fabianhohly on July 16, 2024
Installing the tracking code on our landing page worked perfectly, and we are able to track user statistics. We use Cookiebot as our consent management tool. The scripts are found and enabled/disabled correctly. We have one problem. After running read more
0 upvote
4 Replies
Accepted solution
Thought Leader | Platinum Partner
July 16, 2024 07:57
These would actually be HubSpot cookies, there's more info on these here . If you need to know specifically where your data is going, there's a g...read more
Solved
GLeeGA on June 28, 2024
New Hubspot user. In our former marketing system of record, we could easily track when a new contact was created, and carefully evaluate the proper legal consent given. We have an internal policy for how long we allow this consent to continue read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
June 28, 2024 15:42
Hi @GLeeGA , On a Starter subscription, there is unfortunately no way to automate this. This would be a manual process you'd have to repeat on...read more
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