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GDPR

Pesquise soluções em GDPR ou faça uma pergunta

theAndreyK on Outubro 09, 2024

Blocking the _ptq.gif tracking pixel from track.hubspot.com until consent is granted

The __ptq.gif tracking pixel seems to break GDPR rules. It records anonymous activity which can later be linked to a speciifc user through a form submission. Ideally, that pixel would not be set until cookie banner consent is given. I'm not sure Leia mais

Responder GDPR

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2 Respostas

theAndreyK

Colaborador(a) | Parceiro

Outubro 10, 2024 13:59

Hi @kennedyp . Thanks for all of the info. Can the anonymous data later be connected to a user after they submit a form? Is the situation diffe...Leia mais

Solucionado

CraigEvans on Setembro 19, 2024

Soft Opt-In emails to non-marketing contacts

Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se Leia mais

Responder Contacts GDPR Marketing Marketing Email

0 avaliações positivas

3 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Setembro 19, 2024 11:14

Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...Leia mais

KasperHansen on Setembro 13, 2024

HubSpot Embed Code - Split Website tracking and Chat widget

Hi We are facing a combined GDPR- and functionality issue regarding the HubSpot tracking embed code, which I would like to draw on the community’s experience to hopefully solve. We’re using the HubSpot Chat functionality across all our pla Leia mais

Responder GDPR

2 avaliações positivas

1 Respostas

Olivia_Bagnall

Orientador(a) | Parceiro Platinum

Setembro 13, 2024 10:24

Hi @KasperHansen ! My name is Olivia. I am an ex-HubSpotter turned HubSpot expert for Baskey the agency. Happy to help here! Just to confirm, ...Leia mais

steffundso on Agosto 23, 2024

Cookiebot does not uninstall correct

Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding Cookiebot. I registered, I installed the integration, I configured the Cookie Consent and I wasn't fully satisfied. So I removed our H Leia mais

Responder Integrations

0 avaliações positivas

1 Respostas

KRoleh

Membro

Agosto 25, 2024 02:48

@steffundso schedule wrote: Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding C...Leia mais

Solucionado

NVeli on Julho 30, 2024

HubSpot, Webflow, and Cookie Information

Our website is hosted on Webflow, with Webflow forms that send information to HubSpot for CRM via Make (formerly Integromat). We manage cookies using Cookie Information, which is implemented via GTM. Everything is functioning well. My question is: H Leia mais

Responder CRM Forms Marketing Website Pages Workaround

0 avaliações positivas

1 Respostas

Solução Aceita

TomM2

Autoridade no assunto | Parceiro Platinum

Julho 30, 2024 05:53

Hey @NVeli The best way to do this would be through the cookie banner api . This would require some custom coding however. This is the only way to...Leia mais

Solucionado

JTyler2 on Julho 24, 2024

Removing contacts who have replied to an email via an email alias.

Hello HubSpoters. I have a newly successful email campaign, where our CTA was to reply to our email, rather than a click/download etc. While I have been enjoying the response rate (25%!) I now have the issues of a LOT of replies to work. I want t Leia mais

Responder GDPR

0 avaliações positivas

4 Respostas

Solução Aceita

Jonas_De_Mets

Top colaborador(a)

Julho 27, 2024 08:19

@JTyler2 jumping in here as we have created Koalify a plugin to simplify deduplication in HubSpot. You can create custom filters to identify dupl...Leia mais

Solucionado

fabianhohly on Julho 16, 2024

Tracking Scripts Unknown country (not adequate)

Installing the tracking code on our landing page worked perfectly, and we are able to track user statistics. We use Cookiebot as our consent management tool. The scripts are found and enabled/disabled correctly. We have one problem. After running Leia mais

Responder GDPR

0 avaliações positivas

4 Respostas

Solução Aceita

TomM2

Autoridade no assunto | Parceiro Platinum

Julho 16, 2024 07:57

These would actually be HubSpot cookies, there's more info on these here . If you need to know specifically where your data is going, there's a g...Leia mais

Solucionado

GLeeGA on Junho 28, 2024

Timestamp Legal Consent Applied

New Hubspot user. In our former marketing system of record, we could easily track when a new contact was created, and carefully evaluate the proper legal consent given. We have an internal policy for how long we allow this consent to continue Leia mais

Responder GDPR

0 avaliações positivas

4 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Junho 28, 2024 15:42

Hi @GLeeGA , On a Starter subscription, there is unfortunately no way to automate this. This would be a manual process you'd have to repeat on...Leia mais

Solucionado

Femk on Junho 21, 2024

is website traffic/visits collected when I only integrate newsletter subscription form?

I want to know if a newsletter subscription form, which is embedded in my website, collects website traffic data? and if so which data exactly? I want to know for GDPR reasons.

Responder GDPR

0 avaliações positivas

2 Respostas

Solução Aceita

Shubham_Sharma

Top colaborador(a)

Junho 21, 2024 05:27

Hey @Femk Using cookies, websites can collect and store first-party data about visitor's browsing habits and preferences. This typically o...Leia mais

Solucionado

Egoi on Junho 19, 2024

Resuscribe a contact to a marketing subscription without doing it manually

Hi there, I wonder if there is any way to resuscribe a contact to a suscription that previosly was revoked by the contact itself. I know that this can be done manually, but for some situations where different CRMs are used its a headache. Is it po Leia mais

Responder GDPR

1 avaliações positivas

1 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Junho 20, 2024 00:07

Hi @Egoi , If a contact withdraws their consent and unsubscribes via the link at the end of an email, either from a specific subscription type...Leia mais

Solucionado

COHagan1 on Maio 16, 2024

Opt-in but no GDPR-compliance

Hey community, i have a question regarding GDPR-compliance and communication subscriptions. So I have a lead that when sending him marketing E-Mails, he is not getting them due to that "There isn't GDPR-compliant legal basis for sending to them" Leia mais

Responder GDPR

0 avaliações positivas

4 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Maio 16, 2024 07:16

Hi @COHagan1 , As @franksteiner79 has already correctly pointed out, this has to do with the subscription opt-in - or in your case with the ...Leia mais

Solucionado

DasprezK on Maio 05, 2024

GDPR consent to communicate and marketing contacts

GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f Leia mais

Responder Contacts GDPR Professional

1 avaliações positivas

2 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Maio 05, 2024 10:40

Hi @DasprezK , The consent to communicate is stored under "Subscriptions", not under "Contact properties", when you set up workflow enrollment...Leia mais

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