The __ptq.gif tracking pixel seems to break GDPR rules. It records anonymous activity which can later be linked to a speciifc user through a form submission. Ideally, that pixel would not be set until cookie banner consent is given. I'm not sure Lire la suite

Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se Lire la suite

Hi We are facing a combined GDPR- and functionality issue regarding the HubSpot tracking embed code, which I would like to draw on the community’s experience to hopefully solve. We’re using the HubSpot Chat functionality across all our pla Lire la suite

Hello there, I hope, I'm in the correct place of the community. If not: Sorry! 😅 I have a problem regarding Cookiebot. I registered, I installed the integration, I configured the Cookie Consent and I wasn't fully satisfied. So I removed our H Lire la suite

Our website is hosted on Webflow, with Webflow forms that send information to HubSpot for CRM via Make (formerly Integromat). We manage cookies using Cookie Information, which is implemented via GTM. Everything is functioning well. My question is: H Lire la suite

Hello HubSpoters. I have a newly successful email campaign, where our CTA was to reply to our email, rather than a click/download etc. While I have been enjoying the response rate (25%!) I now have the issues of a LOT of replies to work. I want t Lire la suite

Installing the tracking code on our landing page worked perfectly, and we are able to track user statistics. We use Cookiebot as our consent management tool. The scripts are found and enabled/disabled correctly. We have one problem. After running Lire la suite

New Hubspot user. In our former marketing system of record, we could easily track when a new contact was created, and carefully evaluate the proper legal consent given. We have an internal policy for how long we allow this consent to continue Lire la suite

I want to know if a newsletter subscription form, which is embedded in my website, collects website traffic data? and if so which data exactly? I want to know for GDPR reasons.

Hi there, I wonder if there is any way to resuscribe a contact to a suscription that previosly was revoked by the contact itself. I know that this can be done manually, but for some situations where different CRMs are used its a headache. Is it po Lire la suite

Hey community, i have a question regarding GDPR-compliance and communication subscriptions. So I have a lead that when sending him marketing E-Mails, he is not getting them due to that "There isn't GDPR-compliant legal basis for sending to them" Lire la suite

GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f Lire la suite