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  • SVerheyen on October 12, 2021
    8 Replies
    Hey all, We're still getting everything working smoothly to comply with GDPR. But in the last few sequences I did, a lot of contacts unsubscribed. Though when I go to properties, there is nothing in 'opt-out ***' or 'unsubscribe to all mail...
    Most Valuable Member
    October 12, 2021 06:38
    Hi @SVerheyen , Thanks for sharing, unfortunately not enough to diagnose this from a distance. You could also check the individual contacts th...
  • Solved
    SVerheyen on September 28, 2021
    3 Replies
    Hello, We recently realized the need for customers to input their mail address for viewing documents. Though for us, a UK based B2B company, that sends a brochure at the start, this is not ideal as a casual opener. Though I had issues finding i...
    September 30, 2021 01:34
    Hi @ karstenkoehler, Thanks for the quick reply and information! I did see that quote as well, though I guess I misread it. So thanks for the cl...
  • IBrockschmidt on September 26, 2021
    2 Replies
    Hi friends, I'm new to Hubspot and learning how all these details work! I've added the 'consent' information to a Form that shows one Subscription Type. I do not have GDPR turned on at the moment... From this article here: Add notice...
    September 27, 2021 16:20
    Thanks Pam! I did turn on GDPR to experiment and it is now working like I expected. The 'sign-up' form though won't allow someone to resubscribe (w...
  • Solved
    PWatthey on September 23, 2021
    1 Replies
    Looking at the GDPR HubSpot rules there doesn't seem to be a distinction between B2B and B2C as to what you can and cannot do. In the UK the rules for sending emails to B2B are not as stringent as B2C in that there is a 'corporate subscriber' option...
    Most Valuable Member
    September 23, 2021 21:57
    Hi @PWatthey , HubSpot's GDPR options do accomodate for that. For the legal basis of processing and the legal basis for communication, you w...
  • CMarritt on September 17, 2021
    2 Replies
    Hi All! So we're having a bit of trouble with our embedded form on our website not visible until the user accepts cookies. Our CMS is Wordpress, we're using CookieBot and the forms are embedded using the hubspot plugin for Wordpress. The cooki...
    September 21, 2021 02:33
    Hi Mia, Thank you for your reply! Yep, zero console errors. Is the same across all devices. If the Cookie counters.gif is not accepted, the f...
  • KiraNo on September 16, 2021
    1 Replies
    Hello all, I have the following setup: Wordpress website with borlabs plugin for consent management Hubspot Forms as an essential cookie. Usecase: I want to show a specific hubspot audience ads - gdpr compliant. How can I pass the bo...
    Community Manager
    September 17, 2021 03:37
    Hi @KiraNo Thank you for reaching out. I want to tag some of our experts on this - @Teun @himanshurauthan @JBeatty do you have ...
  • Solved
    Mainata on September 10, 2021
    1 Replies
    Hello again, so here is my next question about opt-in emails. Is it possible to create more than one opt-in email, e.g. for different designs or different languages? In the documentation or directly in the tool, I can't find any possibility. T...
    Community Manager
    September 13, 2021 01:35
    Hi @Mainata Thank you for reaching out. This is not possible at this stage to have the opt in email in multiple languages, however I ...
  • Mainata on September 09, 2021
    2 Replies
    Hello folks, is there anyone who knows about the double opt-in emails in HubSpot? How can you create it and how can you manage them? Please do not refer to this page ...
    Contributor | Diamond Partner
    September 12, 2021 23:41
    Hi @PamCotton , thank you for your support! I have the following question for the experts. Is there a possibility to have more than one double-opt...
  • KvanBeers on September 08, 2021
    2 Replies
    Hi HubSpotters, Hoping to gain some insights here. I'm stuck with the following situation: Our client is using an external cookiebanner. That works fine for their external non-HubSpot pages. Once someone accept the cookies, HubSpot (an...
    Recognized Expert | Partner
    September 10, 2021 05:41
    Thanks @natsumimori Hey @KvanBeers Have you looked into disabling the tracking via hubspot, then enabling using the banner?
  • wlee168 on September 08, 2021
    1 Replies
    We have a custom form where users can update some of their email preferences. Any subscriptions left unticked (hidden or visible), the user will be fully opted out of automatically. Currently, when users submit this form, their subscription his...
    Community Manager
    September 09, 2021 01:11
    Hi @wlee168 Thank you for reaching out. I'm not sure I undersand fully what is happening - do you mean some contacts still receive em...
  • KKvistgaard on August 31, 2021
    3 Replies
    Hi there I am trying to set up a GTM container where tags get fired in accordance with the consent given via the Hubspot consent banner. I have done this many times with cookie management platforms (Cookiebot, Cookieinformation etc.) without ...
    September 07, 2021 14:11
    Please disregard this post. Subdomains are hosted in Hubspot but main domain is external - so I wont be able to implement GTM via Hubspot in terms of...
  • Solved
    TomHero on August 24, 2021
    5 Replies
    Hi, I have several clients using HubSpot forms on their websites which are built on another platform (eg. WordPress). I've been trying to figure out which cookies set by HubSpot are needed for embedded forms to work. Can anyone clarify this? So ...
    Community Manager
    September 20, 2021 06:21
    Hi @CMarritt , I'm crossposting here for visibility. Cheers Mia, Community Team
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