GDPR

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Solved
MGarcíaAbad on December 10, 2024
Hello, I have added in all our Hubspot landing pages the acceptance of the reception of our emails, for people to receive our content. When someone has already declined the preferences, but that same person comes back to our pages and selects th read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 10, 2024 11:01
Hi @MGarcíaAbad , Luckily, there is a new beta which solves this: Communication Preferences | Forms Simplify how contacts resubscribe v...read more
Solved
SFornasier on December 10, 2024
Hey there, I was looking for a similar topic but I haven't find one. I am currently using Wordpress and a cookie banner (like One Trust, Cookie bot) for our website. Since our Hubspot plan includes the cookie banner option, I was evaluating whether read more
0 upvote
3 Replies
Accepted solution
Key Advisor | Diamond Partner
December 10, 2024 06:17
Hi @SFornasier , It is possible to use HubSpot's built-in cookie banner, but it may not fully replace third-party services like OneTrust or ...read more
Solved
gjustolsen on November 27, 2024
Hello! Is there any way to customize the appearance of a cookie banner beyond the options we get in the built-in banner editor? The main change I want to apply is the ability to add images to spice up the banner a bit more. Is it possible to do with read more
1 upvote
2 Replies
Accepted solution
Key Advisor
November 27, 2024 08:38
Hubspot cookie banners for the most part you will find are very basic with regards to customizations. It is possible Hubspot may offer further custom...read more
Solved
Ejuki on November 26, 2024
Hi, Is there a way to delete activities like page views and sent emails from contact timeline?
0 upvote
1 Reply
Accepted solution
Community Manager
November 26, 2024 16:48
Hey @EJuur , thank you for posting in our Community! Currently, activities like page views and sent emails on a contact's timeline can’t be de...read more
Solved
EKendall75 on November 20, 2024
Some contacts didn't receive an email I sent. I have identified those contacts, if I convert those contacts into a new static list, will they still remain on the active list.
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 20, 2024 04:48
Hi @EKendall75 , Yes, creating a new list does not remove contacts from old lists (unless you have specifically configured this via a new beta...read more
Solved
TChappell5 on November 18, 2024
We are a US based company but also have a UK location. We know we need to turn on GDPR for the UK side, however, we don't want to have the opt-in for the US side. Is there a way around this or what would the implications be for our US side to turn read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
November 18, 2024 15:52
Hi @TChappell5 , This page explains what happens when you turn the settings on: https://knowledge.hubspot.com/privacy-and-consent/how-do-i-tu...read more
PAngra on November 14, 2024
If i create a consent banner using hubspot and someone clicks decline then will it also block the GA, GTM, RUM etc trackings? FYI - GA, GTM are not integrated with hubspot! Also the scripts which are added manually on the website for tracking will read more
0 upvote
1 Reply
Community Manager
November 14, 2024 18:12
Hey @PAngra , thank you for posting in our Community! If someone clicks "decline" on the HubSpot consent banner, it will block HubSpot's coo...read more
Solved
OAnnenko on November 04, 2024
We're using Borlabs cookies on our website and recently, we decided to create pop-up forms on click using CTAs. The idea is that a website visitor clicks on a button saying "Download the case study", which opens a download form. So, everything is pr read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
November 04, 2024 06:43
Hey @OAnnenko the HubSpot pop-ups are injected through the HubSpot tracking code, as this is used as the script loader. If your third party cookie ...read more
Solved
CBranum on October 24, 2024
Hello all, I'm running into an issue with Hubspot CTA embeds on my Wordpress site not displaying responsively after installing CookieBot. Some details: Hubspot tracking code is installed manually CookieBot is installed via plugin On mobile, t read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Partner
October 25, 2024 11:54
Hi @CBranum , As HubSpot's CTA is based on JavaScript, CookieBot may have interfered with certain functionalities. You can try to enable or disa...read more
Solved
theAndreyK on October 21, 2024
Does setting the __hs_do_not_track cookie block anonymous data collected by the "ptq.gif" tracking pixel and scripts loaded by forms (js.hsleadflows.net)?
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
October 21, 2024 11:46
Hey @theAndreyK no, according to this post ptq.gif will still track anoymous page views if tracking is blocked. leadflows.net is being phased ...read more
Solved
eschwier on October 17, 2024
Hi all, I am brand new to HubSpot, and I am coming from a Marketo background. Does anyone have information on how HubSpot handles consent when multiple forms are submitted over time? The scenario: - A contact submits a form and does not che read more
0 upvote
2 Replies
Accepted solution
Contributor | Platinum Partner
October 17, 2024 05:32
Hi, Once a person has opted in, i.e., checked the consent text, he will remain this way until he is opted out. There is no time limitation, though. I...read more
Solved
theAndreyK on October 09, 2024
The __ptq.gif tracking pixel seems to break GDPR rules. It records anonymous activity which can later be linked to a speciifc user through a form submission. Ideally, that pixel would not be set until cookie banner consent is given. I'm not sure read more
0 upvote
5 Replies
Accepted solution
Community Manager
October 17, 2024 17:57
Hey @theAndreyK -- my apologies, I see how my wording was incorrect above. I will edit that post. If a visitor converts into a contact but does ...read more
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