GDPR

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Solved
CDav9 on November 30, 2022
Hi there, I am using the cookie embed/v3/counters.gif as necessary on my website, which is important for lead capture. The problem with it is that the cookie is stored in the US, which is not GDPR friendly. How can I change this cookie t read more
0 upvote
1 Reply
Accepted Solution
Community Manager
December 01, 2022 02:33
Hi @CDav9 Thank you for reaching out. I can see you have a ticket open with technical support - I'd recommend continuing partnering wi...read more
kvonloesecke on November 23, 2022
With the evolving consumer privacy landscape and the emergence of data privacy laws such as GDPR and other laws and regulations coming into effect, it’s more important than ever for marketers to focus on how they collect and use first-party data. read more
4 upvotes
0 Reply
Solved
JHolinski on November 22, 2022
We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as read more
Accepted Solution
Hall of Famer | Partner
November 22, 2022 06:26
Hi @JHolinski , Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...read more
Winqvist on November 15, 2022
Hi, I'm just curious how EU companies using HubSpot are dealing with sub-processors outisde of EU that might have access to your Customer Data? The new sub-processor page is great, I like the improvements done over time. If running HubSpot read more
0 upvote
1 Reply
Community Manager
November 16, 2022 14:24
Hello @Winqvist , thank you for posting in our Community! I want to invite our top experts to this conversation, @Gonzalo @tette_engage @Teun...read more
Solved
Chris7 on November 11, 2022
Hello community! We have a decent amount of contacts in our database who received a double opt-in email but never confirmed it. Now we want to clean up our data pool, but deleting all of these contacts who generally showed interest in our produc read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
November 14, 2022 07:16
Hi @Chris7 , As far as I know, this is not related to the GDPR settings but the activated double opt-in . With the double opt-in (temporari...read more
Solved
DoroK on October 31, 2022
Hi there, we are using the Hubspot Website Manager to build a relatively simple website. In order to comply with the new GDPR laws in Europe we want to disable Google Fonts from loading on our pages. In order to do so I have switched the de read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
October 31, 2022 12:16
Hi @DoroK , This reply by @Anton in the German community might help you: https://community.hubspot.com/t5/Marketing-Hub-Fragen-Tipps/Einsat...read more
johnelmer on October 29, 2022
For EU companies who have a HubSpot portal that is not hosted in HubSpot's EU data center, HubSpot conntinues to work towards offering a portal migration solution. Until such time as HubSpot makes that service available, we offer a solution EU comp read more
1 upvote
1 Reply
Community Manager
October 31, 2022 03:29
Thank you for sharing @johnelmer , this is great! 🙂
Otterbot on October 28, 2022
If a subscription is archived and then unarchived , will the contact records who previously had the subscription show once again as subscribed? In other words, does archiving a subscription type preserve the opt-in status of contacts to the read more
Key Advisor | Diamond Partner
October 28, 2022 14:07
@Otterbot I just tested this in my demo account and it appears that the subscription type will stay with the contact regardless of if it archived ...read more
WHarvey on October 27, 2022
During our sign up process for our app we ask whether the user consents to marketing via hubspot. Via the hubspot API we can create the contact record no problem but it's not clear how to include the marketing consent value. Can this be achieved via read more
0 upvote
1 Reply
Hall of Famer | Partner
October 27, 2022 02:37
Hi @WHarvey , Yes, this is possible via the subscription API endpoints: https://developers.hubspot.com/docs/api/marketing-api/subscriptions-p...read more
Solved
tjnauman on October 17, 2022
Hello, My organization requires us to use a 3rd Party Cookie Management Tool (OneTrust). As a result, I'm looking to understand what is the best way to enable and disable the analytics tracking script via the OneTrust cookie banner. A read more
1 upvote
2 Replies
Accepted Solution
Guide | Platinum Partner
October 18, 2022 06:41
Hi @tjnauman , It is indeed the best way : add the do not track cookie by default and then remove it when the user approves the tracking throu...read more
AStoyanov on October 07, 2022
Hello community, I am having an issue. I am trying to bulk opt-out manually contacts from all subscription types and update the default field "Unsubscribed from all email" so it's synced with SalesForce, but when I opt them out from Contacts &g read more
0 upvote
7 Replies
Participant | Gold Partner
October 07, 2022 15:26
@AStoyanov Don't know a great deal about SalesForce or SalesLoft, but as an alternative suggestion. Can you syncronise lists between the systems?...read more
Solved
HFles on October 04, 2022
Hi. I am getting questions regularly about the GDPR and how Hubspot is set up for data storage in Europe, separated from US. Would you mind explain where the data center is set up and how you secure ( in overall terms) that data is not "leaking" to read more
0 upvote
2 Replies
Accepted Solution
Top Contributor | Diamond Partner
October 29, 2022 12:54
@HFles , if you have an active HubSpot account that was not originally set up in HubSpot's EU data center, you may want to consider setting up a new...read more
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