GDPR

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Solved
TWeeks on March 14, 2025
What is the official way to invite business partners into a newsletter? How can we send them a very customized opt-in email to invite them to be part of a newsletter of important information that they need to know. Is there an official way to do thi read more
Accepted solution
Hall of Famer | Partner
March 14, 2025 07:44
Hi @TWeeks , Generally, there's this catch 22 of an opt-in email requiring a legal basis that you are just abou to obtain. Technically, if the...read more
Solved
MGarcíaAbad on December 10, 2024
Hello, I have added in all our Hubspot landing pages the acceptance of the reception of our emails, for people to receive our content. When someone has already declined the preferences, but that same person comes back to our pages and selects th read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
December 10, 2024 11:01
Hi @MGarcíaAbad , Luckily, there is a new beta which solves this: Communication Preferences | Forms Simplify how contacts resubscribe v...read more
Solved
gjustolsen on November 27, 2024
Hello! Is there any way to customize the appearance of a cookie banner beyond the options we get in the built-in banner editor? The main change I want to apply is the ability to add images to spice up the banner a bit more. Is it possible to do with read more
1 upvote
3 Replies
Accepted solution
Key Advisor
November 27, 2024 08:38
Hubspot cookie banners for the most part you will find are very basic with regards to customizations. It is possible Hubspot may offer further custom...read more
Solved
eschwier on October 17, 2024
Hi all, I am brand new to HubSpot, and I am coming from a Marketo background. Does anyone have information on how HubSpot handles consent when multiple forms are submitted over time? The scenario: - A contact submits a form and does not che read more
0 upvote
2 Replies
Accepted solution
Contributor | Platinum Partner
October 17, 2024 05:32
Hi, Once a person has opted in, i.e., checked the consent text, he will remain this way until he is opted out. There is no time limitation, though. I...read more
Solved
DasprezK on May 05, 2024
GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f read more
1 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
May 05, 2024 10:40
Hi @DasprezK , The consent to communicate is stored under "Subscriptions", not under "Contact properties", when you set up workflow enrollment...read more
Solved
this-is-robert on March 19, 2024
For a variety of reasons, I require unique double opt-ins for each of my subscription types, which isn't an issue as I can manage this through a workflow. However, my challenge lies in creating custom footers for all my emails. When HubSpot' read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
March 19, 2024 05:10
@this-is-robert you're correct. What you're trying to do is currently not possible. It's not possible to create links that would only unsubscri...read more
Solved
TexasYes on October 03, 2023
I have a website that is hosted on SquareSpace. We've added the HubSpot analytics tracking code to every page so that we get the data into HubSpot analytics. Does anyone know if there is a way to activate the cookie policy - perhaps a seperate cooki read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
October 03, 2023 12:18
Hey @TexasYes have you tried the new cookie scanner beta? It allows you to scan for third party cookies on a site in HubSpot and determine you cons...read more
Rebshu on September 29, 2023
Hello, I changed to the new cookie consent design yesterday and now my cookie banner looks different to how it was. Plus in the new design the "accept" text is the same colour as the background, which is a disaster. I've tried to figure this read more
0 upvote
3 Replies
Community Manager
October 02, 2023 12:31
Hi @Rebshu , Fantastic, thanks for letting me know! Best, Diana
Solved
this-is-robert on September 27, 2023
Hello dear community 🙂 My needs I would like to have multiple newsletters. So I set up a subscription type for each one. I need a unique double-opt-in for each subscription type (German Zweckbindung is calling;) I do not want to confuse r read more
1 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
September 27, 2023 09:13
Hi @this-is-robert , Are you sure that multiple separate confirmation processes are required to comply with "Zweckbildung"? It's clear that th...read more
Solved
udimailig1 on August 21, 2023
Hi everyone, new to the Hubspot community 👋 A bit of context: My organization has been using Hubspot primarily for sales/deal tracking with a large bulk of our CRM consisting of US, Canada and EU contacts imported from Seamless.ai as cold l read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
August 21, 2023 12:18
Hi @udimailig1 , Of course, happy to help! I'm not familiar with the Canadian market but I'd probably start by getting offers/quotes fro...read more
Solved
Albus_Bui on June 16, 2023
Hi Experts, For some reason, GDPR has been turned off on our HubSpot portal for a few years (I've just joined my team for a couple of months). Now, I'm planning to turn it on and would love to ask for some pieces of advice as well as some explan read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
June 16, 2023 04:43
Hi @Albus_Bui , The legal basis for data processing doesn't affect email sending at all. Only the the subscription opt-ins do: https://knowle...read more
06401 on June 13, 2023
Hello, Do you use Consent options in the settings? We mosty use English language so we do not need localization. Still, we have the text and setting but we always change it manually by form. I was curious that are you using this option in t read more
0 upvote
1 Reply
HubSpot Alumni
June 13, 2023 16:17
Hello @06401 thank you for posting in our Community! I want to share the HubSpot playbook for GDPR guidelines here and invite some of our top e...read more
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