GDPR

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AStoyanov on October 07, 2022
Hello community, I am having an issue. I am trying to bulk opt-out manually contacts from all subscription types and update the default field "Unsubscribed from all email" so it's synced with SalesForce, but when I opt them out from Contacts &g read more
0 upvote
7 Replies
Participant | Gold Partner
October 07, 2022 15:26
@AStoyanov Don't know a great deal about SalesForce or SalesLoft, but as an alternative suggestion. Can you syncronise lists between the systems?...read more
Solved
HFles on October 04, 2022
Hi. I am getting questions regularly about the GDPR and how Hubspot is set up for data storage in Europe, separated from US. Would you mind explain where the data center is set up and how you secure ( in overall terms) that data is not "leaking" to read more
0 upvote
2 Replies
Accepted Solution
Top Contributor | Diamond Partner
October 29, 2022 12:54
@HFles , if you have an active HubSpot account that was not originally set up in HubSpot's EU data center, you may want to consider setting up a new...read more
Solved
RKallok on April 20, 2022
Hello! My company does a lot of business internationally; we have GDPR and double opt-in in place. I noticed while updating some forms, there is a form element called "GDPR options" and we've been using "Legitimate interest". If we switc read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 20, 2022 10:21
Hi @RKallok , I'll preface my reply by saying that it does not constitute legal advice. You should always consult a legal professional when in...read more
Solved
auderli-al on April 06, 2022
We are making some changes to our Cookie policy text and I noticed that we had written the following (as advised by our lawyers) Cookie name: hubspotutk Purpose (shortened): ... The cookies collect information in a way that does not directly ide read more
0 upvote
1 Reply
Accepted Solution
Community Manager
April 07, 2022 03:30
Hi @auderli-al , Thank you for reaching out to the Community! You could consider using the official definition of this cookie which you can ...read more
Solved
LRipton on February 21, 2022
Lead gen forms - Forms have tick box for terms that by submitting they agree that data is sent to sponsor; which is fine, but when a client sends us a communication opt in box to include on the form, this obv. supersedes our opt in, so we have not read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 21, 2022 10:18
Hi @LRipton , Could you share some more context about the involved parties/stakeholders? You are managing the HubSpot portal, I assume – what'...read more
IBrockschmidt on September 26, 2021
Hi friends, I'm new to Hubspot and learning how all these details work! I've added the 'consent' information to a Form that shows one Subscription Type. I do not have GDPR turned on at the moment... From this article here: Add notice read more
0 upvote
3 Replies
Participant | Partner
January 07, 2022 01:21
This personalized link would be amazing! Does anyone knows if this might be possible yet? Thanks!
Solved
TomHero on August 24, 2021
Hi, I have several clients using HubSpot forms on their websites which are built on another platform (eg. WordPress). I've been trying to figure out which cookies set by HubSpot are needed for embedded forms to work. Can anyone clarify this? So read more
1 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
August 24, 2021 10:20
Hi @TomHero , Forms and embedded forms will work perfectly fine without cookies or with cookies rejected. The hubspotutk cookie keeps track of...read more
Solved
Lucinda on May 12, 2021
Is there a way that we can change our email send settings so that it only sends to contacts that have been subscribed to the email subscription type for that email?
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 12, 2021 07:51
Hi @Lucinda , The first option is designed to only let emails through to contacts who have an opt-in for the subscription. If a contact is not...read more
Solved
KLottoShabat on May 06, 2021
Hi, For a recent webinar I've created two opt-in tick boxes: a) consent to receive further communications from our company and b) consent to be contacted by panelists. Looking at my contacts, I only manage to see a field called 'legal basis to proce read more
0 upvote
6 Replies
Accepted Solution
Hall of Famer | Partner
May 06, 2021 03:27
Hi @KLottoShabat , This depends on the exact setup. Did you choose subscription types in the left sidebar of the form editor, like in my scree...read more
Solved
MariaN3 on February 17, 2021
Hi, we would like to create a separate subscription type for our partners (Partner News), as they receive different content than our marketing opt-ins. But only Partners should see this type at our subscription center. Does anyone have experienc read more
5 upvotes
3 Replies
Accepted Solution
Hall of Famer | Partner
February 18, 2021 00:03
Hi @MariaN3 , This is currently not supported in Professional subscriptions but has been requested by a lot of other users in the HubSpot Id...read more
Solved
SBush on December 14, 2020
Hello - We're a SaaS company and host our website internally as well as have an internally developed cookie dialogue pop-up and consent tracking. Our Hubspot tracking code includes a dialogue pop-up and we're looking for the script without the dia read more
0 upvote
5 Replies
Accepted Solution
Key Advisor
December 15, 2020 06:15
If your landing pages are on a specific directory e.g. mywebsite.com/campaigns/[slug] you can set "/campaigns" as the subdirectory that the banner ap...read more
Solved
SPHolmes on December 08, 2020
Hi folks, i know the GDPR font size issue has been covered before but I can't find a solution in the community to the .hs-richtext. Whatever i try in the stylesheet, I can't get it to change the font size on my form. This is what the form loks l read more
1 upvote
15 Replies
Accepted Solution
Key Advisor
December 09, 2020 05:40
I think it's being added in the settings for the page itself. This style is added when you customise the style of a module inside the content editor...read more
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