GDPR

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Solved
DasprezK on May 05, 2024
GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 05, 2024 10:40
Hi @DasprezK , The consent to communicate is stored under "Subscriptions", not under "Contact properties", when you set up workflow enrollment...read more
Solved
this-is-robert on March 19, 2024
For a variety of reasons, I require unique double opt-ins for each of my subscription types, which isn't an issue as I can manage this through a workflow. However, my challenge lies in creating custom footers for all my emails. When HubSpot' read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
March 19, 2024 05:10
@this-is-robert you're correct. What you're trying to do is currently not possible. It's not possible to create links that would only unsubscri...read more
Solved
TexasYes on October 03, 2023
I have a website that is hosted on SquareSpace. We've added the HubSpot analytics tracking code to every page so that we get the data into HubSpot analytics. Does anyone know if there is a way to activate the cookie policy - perhaps a seperate cooki read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
October 03, 2023 12:18
Hey @TexasYes have you tried the new cookie scanner beta? It allows you to scan for third party cookies on a site in HubSpot and determine you cons...read more
Rebshu on September 29, 2023
Hello, I changed to the new cookie consent design yesterday and now my cookie banner looks different to how it was. Plus in the new design the "accept" text is the same colour as the background, which is a disaster. I've tried to figure this read more
0 upvote
3 Replies
Community Manager
October 02, 2023 12:31
Hi @Rebshu , Fantastic, thanks for letting me know! Best, Diana
Solved
this-is-robert on September 27, 2023
Hello dear community 🙂 My needs I would like to have multiple newsletters. So I set up a subscription type for each one. I need a unique double-opt-in for each subscription type (German Zweckbindung is calling;) I do not want to confuse r read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 27, 2023 09:13
Hi @this-is-robert , Are you sure that multiple separate confirmation processes are required to comply with "Zweckbildung"? It's clear that th...read more
Solved
udimailig1 on August 21, 2023
Hi everyone, new to the Hubspot community 👋 A bit of context: My organization has been using Hubspot primarily for sales/deal tracking with a large bulk of our CRM consisting of US, Canada and EU contacts imported from Seamless.ai as cold l read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
August 21, 2023 12:18
Hi @udimailig1 , Of course, happy to help! I'm not familiar with the Canadian market but I'd probably start by getting offers/quotes fro...read more
Solved
Albus_Bui on June 16, 2023
Hi Experts, For some reason, GDPR has been turned off on our HubSpot portal for a few years (I've just joined my team for a couple of months). Now, I'm planning to turn it on and would love to ask for some pieces of advice as well as some explan read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
June 16, 2023 04:43
Hi @Albus_Bui , The legal basis for data processing doesn't affect email sending at all. Only the the subscription opt-ins do: https://knowle...read more
06401 on June 13, 2023
Hello, Do you use Consent options in the settings? We mosty use English language so we do not need localization. Still, we have the text and setting but we always change it manually by form. I was curious that are you using this option in t read more
0 upvote
1 Reply
Community Manager
June 13, 2023 16:17
Hello @06401 thank you for posting in our Community! I want to share the HubSpot playbook for GDPR guidelines here and invite some of our top e...read more
Solved
LDiPalma3 on April 20, 2023
Hi everyone, I need some help with this issue. We have created a workflow to send a whatsapp message to those who didn't show up for the call. I noticed this message in the action history: "This contact has not opted in to receive marketing Wha read more
0 upvote
1 Reply
Accepted Solution
Community Manager
April 20, 2023 16:03
Hi @LDiPalma3 , I hope you are doing well 😊 The ability to send WhatsApp messages is based on the WhatsApp Subscription, which we can see ...read more
AStoyanov on October 07, 2022
Hello community, I am having an issue. I am trying to bulk opt-out manually contacts from all subscription types and update the default field "Unsubscribed from all email" so it's synced with SalesForce, but when I opt them out from Contacts &g read more
0 upvote
8 Replies
Member
September 27, 2023 16:08
Have the same issue. Following.
Solved
HFles on October 04, 2022
Hi. I am getting questions regularly about the GDPR and how Hubspot is set up for data storage in Europe, separated from US. Would you mind explain where the data center is set up and how you secure ( in overall terms) that data is not "leaking" to read more
0 upvote
2 Replies
Accepted Solution
Top Contributor | Elite Partner
October 29, 2022 15:54
@HFles , if you have an active HubSpot account that was not originally set up in HubSpot's EU data center, you may want to consider setting up a new...read more
Solved
RKallok on April 20, 2022
Hello! My company does a lot of business internationally; we have GDPR and double opt-in in place. I noticed while updating some forms, there is a form element called "GDPR options" and we've been using "Legitimate interest". If we switc read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 20, 2022 13:21
Hi @RKallok , I'll preface my reply by saying that it does not constitute legal advice. You should always consult a legal professional when in...read more
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