GDPR

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Solved
NJ_001 on February 20, 2024
Hello Community, I hope this message finds you well. Our organization is at the exciting stage of implementing our email marketing strategy using HubSpot. We understand the paramount importance of adhering to GDPR guidelines and want to ensure th read more
Accepted Solution
Hall of Famer | Partner
February 20, 2024 07:59
Hi @NJ_001 , You're already on a good track here, seeing which kind of questions you're asking. If you haven't yet, enable the GDPR sett...read more
Solved
this-is-robert on September 27, 2023
Hello dear community 🙂 My needs I would like to have multiple newsletters. So I set up a subscription type for each one. I need a unique double-opt-in for each subscription type (German Zweckbindung is calling;) I do not want to confuse r read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 27, 2023 09:13
Hi @this-is-robert , Are you sure that multiple separate confirmation processes are required to comply with "Zweckbildung"? It's clear that th...read more
Solved
TFalk on May 29, 2023
we have a partition with 3 countries/language, trying to activate the resubscription email. but the email only seem to work in 1 language and adress...what to do here?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 30, 2023 00:21
Hi @TFalk , Similar to the default double opt-in email in HubSpot, there is only one variation of this email. It's a current limitation of the...read more
Solved
JHolinski on November 22, 2022
We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as read more
Accepted Solution
Hall of Famer | Partner
November 22, 2022 09:26
Hi @JHolinski , Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...read more
Otterbot on October 28, 2022
If a subscription is archived and then unarchived , will the contact records who previously had the subscription show once again as subscribed? In other words, does archiving a subscription type preserve the opt-in status of contacts to the read more
Key Advisor | Diamond Partner
October 28, 2022 17:07
@Otterbot I just tested this in my demo account and it appears that the subscription type will stay with the contact regardless of if it archived ...read more
Solved
janquast on November 30, 2021
Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i read more
Accepted Solution
Hall of Famer | Partner
December 01, 2021 01:10
Hi @janquast , Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...read more
Mainata on October 19, 2021
Hello everyone, we may have a logic error somehow or we don't really understand how the GDPR and DOI work or interact in HubSpot. So we in Germany always need a DOI confirmation before we can write to contacts. Contacts are written to in Hu read more
Key Advisor
November 15, 2021 06:17
Hi @mfs_cea_au Few things I would add. DOI is not a GDPR requirement. In fact it preceeds GDPR by a decade or two. And although GDPR...read more
Solved
Mainata on September 10, 2021
Hello again, so here is my next question about opt-in emails. Is it possible to create more than one opt-in email, e.g. for different designs or different languages? In the documentation or directly in the tool, I can't find any possibility. T read more
Accepted Solution
Community Manager
September 13, 2021 04:35
Hi @Mainata Thank you for reaching out. This is not possible at this stage to have the opt in email in multiple languages, however I ...read more
Mainata on September 09, 2021
Hello folks, is there anyone who knows about the double opt-in emails in HubSpot? How can you create it and how can you manage them? Please do not refer to this page https://knowledge.hubspot.com/email/set-up-double-opt-in-for-emails read more
0 upvote
2 Replies
Top Contributor | Diamond Partner
September 13, 2021 02:41
Hi @PamCotton , thank you for your support! I have the following question for the experts. Is there a possibility to have more than one double-opt...read more
Solved
arekzakonek on November 10, 2020
I’m trying to get my head around contacts being subscribed to marketing content. I understand they need to be “Marketing contacts” which they are, but I still struggle with understanding how a contact can become “subscribed” to email communication. read more
0 upvote
9 Replies
Accepted Solution
Hall of Famer | Partner
November 11, 2020 04:40
Hi @arekzakonek , that's correct, that information is stored in the property 'Marketing Status'. By including that property in a list, you're...read more
dorin2006 on July 21, 2020
Hello! Could you please assist in the following scenario: Contacts are imported via API (zapier does that). Is it possible to fire opt-in email automatically ? Double opt-in for emails is enabled and configured. Everything works fine wh read more
0 upvote
1 Reply
HubSpot Alumni
July 22, 2020 04:23
Hi @dorin2006 , Thanks for reaching out. Currently, it's not possible to send the double-opt-in email automatically or via automation. It ...read more
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