GDPR

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Solved
NCluck1 on January 21, 2025
Hi All. Our leadership recently starting using Zoominfo for leads, and I wanted to confirm whether HubSpot as a platform supports sending emails in compliance with CAN-SPAM guidelines. I am well aware of these guidelines and what they entail, but w read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 21, 2025 12:49
Hi @NCluck1 , You can find HubSpot's acceptable use policy here: https://legal.hubspot.com/acceptable-use " Bulk email is spam when it...read more
Solved
CraigEvans on September 19, 2024
Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se read more
Accepted solution
Hall of Famer | Partner
September 19, 2024 11:14
Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...read more
Solved
NJ_001 on February 20, 2024
Hello Community, I hope this message finds you well. Our organization is at the exciting stage of implementing our email marketing strategy using HubSpot. We understand the paramount importance of adhering to GDPR guidelines and want to ensure th read more
Accepted solution
Hall of Famer | Partner
February 20, 2024 07:59
Hi @NJ_001 , You're already on a good track here, seeing which kind of questions you're asking. If you haven't yet, enable the GDPR sett...read more
Solved
this-is-robert on September 27, 2023
Hello dear community 🙂 My needs I would like to have multiple newsletters. So I set up a subscription type for each one. I need a unique double-opt-in for each subscription type (German Zweckbindung is calling;) I do not want to confuse r read more
1 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
September 27, 2023 09:13
Hi @this-is-robert , Are you sure that multiple separate confirmation processes are required to comply with "Zweckbildung"? It's clear that th...read more
Solved
TFalk on May 29, 2023
we have a partition with 3 countries/language, trying to activate the resubscription email. but the email only seem to work in 1 language and adress...what to do here?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 30, 2023 00:21
Hi @TFalk , Similar to the default double opt-in email in HubSpot, there is only one variation of this email. It's a current limitation of the...read more
Solved
JHolinski on November 22, 2022
We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as read more
Accepted solution
Hall of Famer | Partner
November 22, 2022 09:26
Hi @JHolinski , Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...read more
Otterbot on October 28, 2022
If a subscription is archived and then unarchived , will the contact records who previously had the subscription show once again as subscribed? In other words, does archiving a subscription type preserve the opt-in status of contacts to the read more
Key Advisor | Diamond Partner
October 28, 2022 17:07
@Otterbot I just tested this in my demo account and it appears that the subscription type will stay with the contact regardless of if it archived ...read more
Solved
janquast on November 30, 2021
Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i read more
Accepted solution
Hall of Famer | Partner
December 01, 2021 01:10
Hi @janquast , Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...read more
Solved
Mainata on September 10, 2021
Hello again, so here is my next question about opt-in emails. Is it possible to create more than one opt-in email, e.g. for different designs or different languages? In the documentation or directly in the tool, I can't find any possibility. T read more
Accepted solution
Community Manager
September 13, 2021 04:35
Hi @Mainata Thank you for reaching out. This is not possible at this stage to have the opt in email in multiple languages, however I ...read more
Solved
arekzakonek on November 10, 2020
I’m trying to get my head around contacts being subscribed to marketing content. I understand they need to be “Marketing contacts” which they are, but I still struggle with understanding how a contact can become “subscribed” to email communication. read more
0 upvote
9 Replies
Accepted solution
Hall of Famer | Partner
November 11, 2020 04:40
Hi @arekzakonek , that's correct, that information is stored in the property 'Marketing Status'. By including that property in a list, you're...read more
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