GDPR

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Solved
ACutting on June 02, 2025
New Hubspot user working on implementation at a B2B company that sells globally. I'd like to add the privacy element to our forms, but only deisplay opt-in checkboxes in certain regions where it is required. This is a common feature I'm used to in o read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
June 02, 2025 12:29
@ACutting in that case, I see two options: Smart content based on the country: https://knowledge.hubspot.com/website-and-landing-pages/create-...read more
Solved
DJames79 on February 18, 2025
How can we reduce the amount of text and three tick boxes for our new forms. We seem to have a lot of text and three tick boxes appear in our forms with the GDPR turned on. Is this normal? We wish to collect 'consent' to market to people and 'notif read more
0 upvote
7 Replies
Accepted solution
Participant | Gold Partner
February 18, 2025 12:46
So, to reduce the text (i.e., the amount of copy), you can manage that inside of your Settings. This is the "default consent option" and can be adjus...read more
Solved
NVeli on July 30, 2024
Our website is hosted on Webflow, with Webflow forms that send information to HubSpot for CRM via Make (formerly Integromat). We manage cookies using Cookie Information, which is implemented via GTM. Everything is functioning well. My question is: H read more
Accepted solution
Thought Leader | Platinum Partner
July 30, 2024 05:53
Hey @NVeli The best way to do this would be through the cookie banner api . This would require some custom coding however. This is the only way to...read more
Solved
VShevchenko on April 04, 2024
Is it possible to create a form without a cookie? Hubspot scripts create cookies and my form is not displayed on the site until the user accepts the cookie
0 upvote
2 Replies
Accepted solution
Contributor | Platinum Partner
April 05, 2024 05:35
Hello @VShevchenko ! If you are using a different website CMS like Wix, you can display their form and then connect that form to HubSpot so that wh...read more
Solved
SaferCycling on April 04, 2023
I have recently realized that the contact form I've been using for over a year has a flaw: even when contacts are asked if they consent to receive marketing email, their subscription status does not change. Virtually all of my contacts are list read more
0 upvote
4 Replies
Accepted solution
Recognized Expert
April 05, 2023 16:23
Hi @SaferCycling What are your GDPR portal settings and what are your GDPR settings on the form(s)? Usually consent to receive communi...read more
Solved
AprilG on March 29, 2023
Hello Community, I added the notice and consent /legitimate interest field on my form. If I set the subscription type to "Corporate news, events and offers" does this capture consent and sets my contacts as marketing contacts if they consent? Im read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
March 30, 2023 00:07
Hi @AprilG , It's a bit misleading how HubSpot defines a marketing contact. "Marketing contacts" are a billing feature in HubSpot. They don'...read more
Solved
thesessions on March 15, 2023
Hi all, So I'm using a 3rd party integration provider to create new contacts in hubspot when a form is submitted by a user in formaloo. I'm able to map all fields but one from formaloo to Hubspot including the contact property "Legal basis for read more
0 upvote
1 Reply
Accepted solution
Key Advisor
March 15, 2023 10:15
I'm not sure if you can map to the subscriptions outside of using the API. What you could do, depending on your subscription level is to create a wor...read more
Solved
CMarritt on May 05, 2022
Basic details Wordpress Website CookieBot implemented using WP plugin HubSpot forms added using Shortcodes & HS plugin GTM is installed but neither HS or CookieBot is implemented via GTM - only plugins The issue CookieBot is blocking read more
0 upvote
11 Replies
Accepted solution
Contributor
July 13, 2023 11:17
I found the email, I've added a link at the bottom to the video they sent me as well. Fingers crossed! Go to Tools > Plugin File Editor Se...read more
Solved
SimonH_Demodia on January 27, 2022
Hi all, We need to be able to create GDPR compliant forms that ONLY request "consent to process" and DO NOT collect marketing consent. I can't seem to see an option to do this using the standard field as it is not possible to delete everything fro read more
2 upvotes
1 Reply
Accepted solution
Hall of Famer | Partner
January 27, 2022 07:28
Hi @SimonH_Demodia , You're correct, there is always going to be at least one checkbox for a subscription type (options "Consent checkbox for ...read more
Solved
janquast on November 30, 2021
Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i read more
Accepted solution
Hall of Famer | Partner
December 01, 2021 01:10
Hi @janquast , Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...read more
Solved
kcarey on March 24, 2021
Following a few posts that seem to solve this issue, but I'm not having any luck. I'm trying to style the links to our Privacy Policy and Terms within the GDPR block. The form is embedded in a non hubspot site which I suspect to be the issue. read more
1 upvote
2 Replies
Accepted solution
Member
March 25, 2021 08:20
I tried that before, but was unable to style the links within the form syler. I now see that you can target them afterward! Thank you!
Solved
peppereffect on November 27, 2019
Hello all, I'm running into a really strange issue and cannot find a solution. In order to align with GDPR I'm using Cookiebot on my website, which is integrated via Google Tag Manager. I'm also using HS forms for my contact page. After the fi read more
1 upvote
9 Replies
Accepted solution
Key Advisor
November 28, 2019 05:56
Hi @peppereffect Cookiebot is a great tool but can be tricky to get working correctly, particularly when Google Tag Manager is involved. Can...read more
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