GDPR

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解決済み
ICloete-Hamil 4月 04日, 2023
1. Why does a contact who unsubscribed from everything, still appear as a marketing contact? 2. Will she receive an email? 3. Will it count towards my marketing contact limit?
0 いいね!
3 コメント
Accepted Solution
キーアドバイザー
4月 04日, 2023 08:50
Because marketing contact status is not isolated to email sending. It is also used for creating ad audiences. See this article for full details: h...続きを読む
解決済み
AvonKuhn 3月 07日, 2023
Hi community, Am I correct in assuming that a contact needs to be both marked as a marketing contact and subscribed to my marketing communication? If yes, I know how to mark contacts in the overview as marketing contacts but guess I always have 続きを読む
0 いいね!
3 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 07日, 2023 04:13
Hi @AvonKuhn , Unless you have the GDPR options enabled (including the 'Legal basis required' option), technically, you don't have to opt-in...続きを読む
解決済み
JHolinski 11月 22日, 2022
We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as 続きを読む
Accepted Solution
殿堂入り | Solutions Partner
11月 22日, 2022 09:26
Hi @JHolinski , Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...続きを読む
解決済み
JohnJulien 12月 10日, 2021
Hi there - I have recently started working for a company who has had their HubSpot account since 2011. In the last 10 years or so, there hasn't been a lot of contact clean up. I'm hoping to delete around 40,000 contacts from the account (all ol 続きを読む
1 いいね!
2 コメント
Accepted Solution
殿堂入り | Solutions Partner
12月 11日, 2021 01:42
Hi @JohnJulien , That's unfortunately correct: There currently is not a GDPR compliant bulk-delete feature in HubSpot, see also this thread ....続きを読む
解決済み
janquast 11月 30日, 2021
Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i 続きを読む
0 いいね!
1 コメント
Accepted Solution
殿堂入り | Solutions Partner
12月 01日, 2021 01:10
Hi @janquast , Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...続きを読む
KiraNo 9月 16日, 2021
Hello all, I have the following setup: Wordpress website with borlabs plugin for consent management Hubspot Forms as an essential cookie. Usecase: I want to show a specific hubspot audience ads - gdpr compliant. How can I pass the bo 続きを読む
1 いいね!
1 コメント
コミュニティーマネージャー
9月 17日, 2021 06:37
Hi @KiraNo Thank you for reaching out. I want to tag some of our experts on this - @Teun @himanshurauthan @JBeatty do you have ...続きを読む
解決済み
ChristianRieck 10月 27日, 2016
Dear Hubspot Community, does someone know if it is possible that customers or contacts in the database can change their contact details themselves? In only know the "e-mail preferences" site and how to customize this one. But is it possible t 続きを読む
1 いいね!
5 コメント
Accepted Solution
HubSpot製品開発チーム
10月 28日, 2016 04:32
Hey @ChristianRieck , welcome to the community and thanks for contributing! In answer to your query, a contact would need to resubmit a form u...続きを読む
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