1. Why does a contact who unsubscribed from everything, still appear as a marketing contact? 2. Will she receive an email? 3. Will it count towards my marketing contact limit?
Because marketing contact status is not isolated to email sending. It is also used for creating ad audiences. See this article for full details: h...Leer más
Hi community, Am I correct in assuming that a contact needs to be both marked as a marketing contact and subscribed to my marketing communication? If yes, I know how to mark contacts in the overview as marketing contacts but guess I always have Leer más
Hi @AvonKuhn ,
Unless you have the GDPR options enabled (including the 'Legal basis required' option), technically, you don't have to opt-in...Leer más
We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as Leer más
Hi @JHolinski ,
Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...Leer más
Hi there - I have recently started working for a company who has had their HubSpot account since 2011. In the last 10 years or so, there hasn't been a lot of contact clean up. I'm hoping to delete around 40,000 contacts from the account (all ol Leer más
Hi @JohnJulien ,
That's unfortunately correct: There currently is not a GDPR compliant bulk-delete feature in HubSpot, see also this thread ....Leer más
Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i Leer más
Hi @janquast ,
Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...Leer más
Hello all, I have the following setup: Wordpress website with borlabs plugin for consent management Hubspot Forms as an essential cookie. Usecase: I want to show a specific hubspot audience ads - gdpr compliant. How can I pass the bo Leer más
Dear Hubspot Community, does someone know if it is possible that customers or contacts in the database can change their contact details themselves? In only know the "e-mail preferences" site and how to customize this one. But is it possible t Leer más
Hey @ChristianRieck , welcome to the community and thanks for contributing!
In answer to your query, a contact would need to resubmit a form u...Leer más