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GDPR

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Solved

EKendall75 on November 20, 2024

Contacts

Some contacts didn't receive an email I sent. I have identified those contacts, if I convert those contacts into a new static list, will they still remain on the active list.

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0 upvote

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Accepted solution

karstenkoehler

Hall of Famer | Partner

November 20, 2024 04:48

Hi @EKendall75 , Yes, creating a new list does not remove contacts from old lists (unless you have specifically configured this via a new beta...read more

Solved

CraigEvans on September 19, 2024

Soft Opt-In emails to non-marketing contacts

Hi, I'm trying to find a way of reaching out to our non-marketing contacts to see if they would consent to opting into our marketing emails going forward (under PECR regulations). I've created an email template ready to go, but am not able to se read more

Reply Contacts GDPR Marketing Marketing Email

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Accepted solution

karstenkoehler

Hall of Famer | Partner

September 19, 2024 11:14

Hi @CraigEvans , Marketing contact status doesn't have to do anything with a legal basis to send emails. Marketing contact status is a billin...read more

Solved

DasprezK on May 05, 2024

GDPR consent to communicate and marketing contacts

GDPR is enabled and the checkbox to communicate has been added to all forms (consent checkbox for communications, form submit as consent to process). It seems to make sense to toggle OFF the "Set contacts created as marketing contacts" on the f read more

Reply Contacts GDPR Professional

1 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 05, 2024 10:40

Hi @DasprezK , The consent to communicate is stored under "Subscriptions", not under "Contact properties", when you set up workflow enrollment...read more

Solved

ICloete-Hamil on April 04, 2023

Unsubscribed marketing contact

1. Why does a contact who unsubscribed from everything, still appear as a marketing contact? 2. Will she receive an email? 3. Will it count towards my marketing contact limit?

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0 upvote

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Accepted solution

Ben_M

Key Advisor

April 04, 2023 08:50

Because marketing contact status is not isolated to email sending. It is also used for creating ad audiences. See this article for full details: h...read more

Solved

AvonKuhn on March 07, 2023

Marketing contacts + subscribe?

Hi community, Am I correct in assuming that a contact needs to be both marked as a marketing contact and subscribed to my marketing communication? If yes, I know how to mark contacts in the overview as marketing contacts but guess I always have read more

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Accepted solution

karstenkoehler

Hall of Famer | Partner

March 07, 2023 04:13

Hi @AvonKuhn , Unless you have the GDPR options enabled (including the 'Legal basis required' option), technically, you don't have to opt-in...read more

Solved

JHolinski on November 22, 2022

Does HubSpot recognise contacts who previously unsubscribed when uploading a new list of contacts?

We use HubSpot soley for email marketing, and currently have a separate CRM system. This means we have to manually control contacts who have unsubscribed from emails via HubSpot and make sure they are marked as unsubscribed in our CRM. However, as read more

Reply Contacts GDPR Knowledge Base Lists Marketing Email Starter

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karstenkoehler

Hall of Famer | Partner

November 22, 2022 09:26

Hi @JHolinski , Yes, HubSpot automatically excludes unsubscribed contacts from all emails sends (with the exception of transactional emails). ...read more

Solved

JohnJulien on December 10, 2021

Deleting Mass Contacts

Hi there - I have recently started working for a company who has had their HubSpot account since 2011. In the last 10 years or so, there hasn't been a lot of contact clean up. I'm hoping to delete around 40,000 contacts from the account (all ol read more

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1 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 11, 2021 01:42

Hi @JohnJulien , That's unfortunately correct: There currently is not a GDPR compliant bulk-delete feature in HubSpot, see also this thread ....read more

Solved

janquast on November 30, 2021

Whitepaper download with DOI and marketing consent

Hello together, we would like to offer a whitepaper download on our landingpages. In addition, we would like to include the option for a marketing consent with a checkbox. As far as I know, we need a seperate marketing consent in addition. If it i read more

Reply Contacts Forms GDPR Landing Pages Lists Marketing Email

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Accepted solution

karstenkoehler

Hall of Famer | Partner

December 01, 2021 01:10

Hi @janquast , Great questions! I'll preface this by saying that this post does not constitute legal advice – some of your questions you would...read more

Solved

ChristianRieck on October 27, 2016

Edit Customer preferences & contact data

Dear Hubspot Community, does someone know if it is possible that customers or contacts in the database can change their contact details themselves? In only know the "e-mail preferences" site and how to customize this one. But is it possible t read more

Reply Contacts

1 upvote

5 Replies

Accepted solution

roisinkirby

HubSpot Product Team

October 28, 2016 04:32

Hey @ChristianRieck , welcome to the community and thanks for contributing! In answer to your query, a contact would need to resubmit a form u...read more

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