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GDPR

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  • Cookie Banner blocked by AdBlock
    AlexPE on July 30, 2021
    0 upvotes
    1 Replies
    Hello everyone, we are currently looking to use the HubSpot cookie-banner for our website. Unfortunately we noticed that the adblockers keep blocking the hubspot snippet which would show the cookie banner. How have you solved this probl...
    Discussion GDPR
    natsumimori
    Community Manager
    August 01, 2021 23:40
    Thank you for your post @AlexPE . I believe that's the expected behaviour if a visitor uses ad-blocker, but let me tag in Community top contribut...
  • Classifications of Data question
    Alan-Wine-Fan on July 24, 2021
    0 upvotes
    1 Replies
    Hi all, I don't have a security background or much IT experience, so please help me out here! In answering my IT owner colleague "What classification of data will reside in HubSpot?" - the answer I might assume is all of the following -- "Typicall...
    Discussion Enterprise GDPR
    karstenkoehler
    Most Valuable Member
    July 25, 2021 01:49
    Hi @Alan-Wine-Fan , This might be the information you're looking for: HubSpot Security Program The page contains information on applic...
  • Risks to import leads from another app instead of a form with optin option
    AlexandreCaruso on July 12, 2021
    0 upvotes
    2 Replies
    I created an app that users register. What are the risks of importing leads with the automate.io service without opt-in into HB instead of writing the leads directly with an opt-in form? When I send to imported contacts (came from importation, not a...
    Discussion GDPR
    webdew
    Top Contributor | Diamond Partner
    July 14, 2021 01:10
    Hi @AlexandreCaruso , Yep so as long as they have consent from such app users it is fine. This is the different types of consent: ...
  • GDPR and EU Servers
    seanearley on July 09, 2021
    0 upvotes
    1 Replies
    Based on your GDPR page, Hubspot is still basing its compliance on Privacy Sheild. https://www.hubspot.com/data-privacy/gdpr/product-readiness Unfortunately, as of July 2020, Privacy Shield was declared void and has not been updated. ...
    Discussion GDPR
    jennysowyrda
    Community Manager
    July 20, 2021 07:48
    Hi @seanearley , Thank you for reaching out. Based on our Customer Terms of Service and Data Processing Agreement , HubSp...
  • Solved
    Creating a contact via the CRM API, how can we set the "I dont want to receive emails" flag
    PieterVHeerden on July 09, 2021
    0 upvotes
    5 Replies
    Hi guys, We have a .NET signup form which creates the user in hubspot as a contact, but we cannot find any api or mechanism that allows us to honor the contacts marketing prefereces when they register. We want to show a checkbox that says "d...
    Discussion Enterprise
    karstenkoehler
    Most Valuable Member
    July 13, 2021 00:41
    Hi @PieterVHeerden , Correct, either via an old email or the resubscription form option mentioned in the earlier article. And yes, the o...
  • How to set _ptq.gif tracking pixel only after visitor has accepted cookie consent
    frobert on June 24, 2021
    0 upvotes
    7 Replies
    Hi, I have an external site that is using hubspot tracking. I use the hubspot cookie policy banner, and managed to configure the site to set cookies only after the user has accepted the cookie policy. My problem is that the _ptq.gif tracking pixel ...
    Discussion GDPR
    TiphaineCuisset
    Community Manager
    July 01, 2021 01:37
    Hi @frobert Thank you for your patience. I got an update from the team. The pixel is expected to still load even if the user h...
  • Solved
    marketing emails not going to signed up contacts - what to do?
    ALarge on June 08, 2021
    0 upvotes
    1 Replies
    Hi all. I am very new to CRM and am using Hubspot for my charity, to improve our marketing and communication. I recently sent a newsletter to the contacts that have signed up to our newsletter, but only 40% of them recieved it. The remaining 60% ha...
    Discussion Free
    karstenkoehler
    Most Valuable Member
    June 08, 2021 07:43
    Hi @ALarge , There are two features that could cause this. Could you share a screenshot of the notice? The first one could be the GDPR ...
  • Sales Sequences non compliant with PECR / GDPR
    TonyDowling on May 17, 2021
    0 upvotes
    2 Replies
    A client has raised my attention to their inability to switch off tracking in sequences. Tracking, being a cookie, requires consent. Therefore, tracking someone before they consent is non compliant! Am I right in thinking tracking in Sales sequ...
    Discussion GDPR
    TonyDowling
    Contributor | Gold Partner
    May 18, 2021 09:28
    Thanks Pam, thats very helpful! Unfortunately this is a different issue! 🙂 The issue of having a client opted into a sales one to one basis is ...
  • Solved
    How to set up email so that it only sends to subscribed contacts
    Lucinda on May 12, 2021
    0 upvotes
    3 Replies
    Is there a way that we can change our email send settings so that it only sends to contacts that have been subscribed to the email subscription type for that email?
    Discussion Professional
    karstenkoehler
    Most Valuable Member
    May 12, 2021 07:51
    Hi @Lucinda , The first option is designed to only let emails through to contacts who have an opt-in for the subscription. If a contact is not...
  • Handling cookie banner on external website integrated with HubSpot
    Sofie on May 11, 2021
    1 upvotes
    4 Replies
    Hi! There is a situation that looks very common to me and I couldn't find any clear instruction on how to deal with it neither in HubSpot knowledge base, nor in forums 😞 Suppose, one has a non-HubSpot website, like in Wordpress or Wix and wan...
    Discussion GDPR Integrations
    Sofie
    Participant
    June 28, 2021 16:53
    Thanks @himanshurauthan and sorry for the late reply! The link to the GDPR playbook is helpful, thanks! Unfortunately, I didn't find any info rela...
  • Solved
    Where to see opt-in status
    KLottoShabat on May 06, 2021
    0 upvotes
    6 Replies
    Hi, For a recent webinar I've created two opt-in tick boxes: a) consent to receive further communications from our company and b) consent to be contacted by panelists. Looking at my contacts, I only manage to see a field called 'legal basis to proce...
    Discussion Professional
    karstenkoehler
    Most Valuable Member
    May 10, 2021 06:44
    Thanks @MiaSrebrnjak !
  • Solved
    Adjusting Cookie Pop-Up/Banner/Cookie Settings
    EnesCinar on May 03, 2021
    2 upvotes
    10 Replies
    Hi all, We use a cookie banner that has two options which are "No, Thanks" and "Accept". However, we want to change that according to the trends. We want to adjust it to "Cookie Settings" and "Accept". When I look at the other websites, they pr...
    Discussion GDPR
    MiaSrebrnjak
    Community Manager
    July 14, 2021 00:46
    Thank you @radapop ! 👍 @EnesCinar , @SLehmann , @YusufAgirdas , @Fredd I wanted to make sure that the workaround Rada suggested is on ...
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