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Umut on May 18, 2022
Consent Management banner's accessibility problems
We, as Funka Nu AB, are experts in digital accessibility. Here is a list of our quick findings of HubSpot's cookie banner (CMP): Many of these are WCAG violations. The banner is placed first in code but visually at the bottom of the page. T read more
Reply GDPR
1 upvote
1 Reply
kvonloesecke
Community Manager
May 19, 2022 15:12
Hi @Umut , Thanks for surfacing these issues. I have reported this to the team and the will investigate. Will update here once there is mor...read more
CMarritt on May 05, 2022
CookieBot blocking HubSpot forms from loading unless statistics accepted (using wordpress)
Basic details Wordpress Website CookieBot implemented using WP plugin HubSpot forms added using Shortcodes & HS plugin GTM is installed but neither HS or CookieBot is implemented via GTM - only plugins The issue CookieBot is blocking read more
Reply Forms Marketing
0 upvote
2 Replies
CMarritt
Contributor
May 06, 2022 09:12
Hi Kristen, Thank you for your reply! After reading through the suggested posts in seems they are referring to a HubSpot website and ours is...read more
Solved
cgeorg on May 03, 2022
Disable Cookie Notification
Hello, I'm trying to disable cookie notifications completely, as we'll use an external platfrorm. I've tried updating all cookie policies with turning off " Notify visitors that your site uses cookies " and also unpublish all policies. But t read more
Reply GDPR
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 03, 2022 23:40
Hi @cgeorg , These changes can take a moment to reflect on the live page. When did you make the change? Did you test this after deleting cooki...read more
Solved
Funina on May 03, 2022
Add another checkbox option not working
Hi everyone, I would like to add another checkbox on my form under Notice and consent / legitimate interest (GDPR) section and it does nothing when I click on + Add another checkbox . Any idea why this is not working? KInd regards, Nina read more
Reply
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 03, 2022 02:07
Hi @Funina , This seems to be a browser-related issue. I just tried in Chrome and I'm experiencing the same as you do – nothing. Testing Edge,...read more
Solved
RKallok on April 20, 2022
Double opt in email required on forms with "Consent checkboxes for communications and processing"?
Hello! My company does a lot of business internationally; we have GDPR and double opt-in in place. I noticed while updating some forms, there is a form element called "GDPR options" and we've been using "Legitimate interest". If we switc read more
Reply Professional
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
April 20, 2022 10:21
Hi @RKallok , I'll preface my reply by saying that it does not constitute legal advice. You should always consult a legal professional when in...read more
Solved
LRund on April 06, 2022
How to check that cookies policy works as it should
We use HubSpot's Cookie policy on our web site. Currently apparently the policy don't work as it should but I have no way of confirming this (or knowledge how to do that). Is there a way to ensure / check that the policy functions as it should, mea read more
Reply
0 upvote
5 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
April 07, 2022 06:33
Hi @LRund , This articles explains how you can check which cookies are set in a browser: https://www.clym.io/how-to-find-out-what-cookies-are...read more
Solved
auderli-al on April 06, 2022
Does HubSpot's Cookie collect information in a way that identifies people
We are making some changes to our Cookie policy text and I noticed that we had written the following (as advised by our lawyers) Cookie name: hubspotutk Purpose (shortened): ... The cookies collect information in a way that does not directly ide read more
Reply Professional
0 upvote
1 Reply
Accepted Solution
MiaSrebrnjak
Community Manager
April 07, 2022 03:30
Hi @auderli-al , Thank you for reaching out to the Community! You could consider using the official definition of this cookie which you can ...read more
YRoger on April 04, 2022
Detect cookie consent on GTM with Hubspot Consent Banner
Hi ! I've got an issue to activate/block my tags on GTM regarding the consent given with the Hubspot consent banner. Context : our consent banner has "Accept all" / "Decline All" / "Custom" I created a blocking trigger which works whenever the 1s read more
Reply
0 upvote
1 Reply
PamCotton
Community Manager
April 06, 2022 13:38
Hello @YRoger , Investigating more about it is currently not possible on a HubSpot page. On an external page, a customer can control which order...read more
CGuimet on March 21, 2022
Is hubspotutk not GDPR compliant ? Can we disable it ?
Hi, I'm currently creating a website for a client that has made some feedback with it's legal team about Hubspot cookies & GDPR. It seems to them that the cookie "hubspotutk" does not comply with the GDPR because it sends an IP adress to Hu read more
Reply GDPR
0 upvote
2 Replies
CGuimet
Member
March 24, 2022 10:05
Thanks for the reply, i've already seen the documentation about cookies set in a visitor's browser, and i can't find the answer to my question here. ...read more
Solved
GComley on March 17, 2022
Newsletter to clients
Hi! Probably a basic question..... We are looking at starting up our newsletter again. We used to send it out ages ago but have switched CRMs (to hubspot!) so unclear who has opted in. Can i send it to clients we have regular contact with? read more
Reply
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
March 17, 2022 05:08
Hi @GComley , The community is unfortunately not the best place for legal questions. I'd recommend reaching out to a professional for legal cons...read more
Solved
Volkeri on February 26, 2022
Double Opt In what happens if they do not accept link?
Hi all, I have two questions regarding the double opt in feature in Hubspot. If we have double opt in feature enabled, what happens to the contact record if they do not click subscribe to marketing communications (but have consented to processi read more
Reply GDPR
0 upvote
3 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
February 27, 2022 21:50
Hi @Volkeri , @Volkeri wrote: So just to confirm the double opt in email is sent to all contacts not just contacts that subscribe to mark...read more
Solved
TRichards on February 21, 2022
GDPR / Data Privacy & Consent usage questions
I can't find some answers to my GDPR/Opt-in questions and was looking for some guidance. If I enable the GDPR button does it affect everyone in my contacts list, every email, every form, etc? Even if we are mainly targeting US people? The Data read more
Reply
0 upvote
3 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
February 23, 2022 21:45
Hi @TRichards , These options will appear anywhere you process and store personal data for contacts – specifically they will appear as buildin...read more
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