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GDPR

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Foghorn on January 26, 2023
GDPR compliance simulator / tester
Hi, Does Hubspot have any type of simulator or test utility that can be used to run GDPR compliancy tests on client wwebsitesor email subscriptions to help identify weak spots or missing configurations ? ThThisould seserveo help with GDPR a read more
Reply
1 upvote
2 Replies
Jnix284
Thought Leader | Partner
January 26, 2023 07:33
Hi @Foghorn , we have a lot of customers who use this German website to check for Google Fonts and this is another online tool for GDPR check t...read more
Solved
LGressenbauer on January 17, 2023
Double opt-in email multi-lanuage support
As of now, one can only publish one double opt-in email. This makes it impossible to support multiple languages. This is a hard requirement and absolute necessity for any global company following the GDPR.
Reply Enterprise GDPR
1 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
January 17, 2023 10:30
Hi @LGressenbauer , This has been requested by many users before and is already in planning by the HubSpot product team: https://community.hu...read more
Solved
Tobias_BER on January 13, 2023
Why can I not send a 'thanks for your enquiry' email without Double Opt-in?
Hi, I am using HubSpot Marketing Hub Starter for my business. I have created a landing page with a contact form. Very basic. Name, phone, email, message. That's it. After sending the form, I would like to send an 'Thanks for your enquiry, we' read more
Reply Starter
0 upvote
7 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
January 16, 2023 01:11
Hi @Tobias_BER , This is a coincidence – I just tested this again to be 100% sure HubSpot hasn't change this. A form submission without an ema...read more
Solved
Felipe-CS on December 30, 2022
Auto Global Opt-Out
How we can automatically apply a global opt-out to contacts that request it? I see I have a step for "manage subscription status", but this won't allow us to apply a global opt-out. Even if we unsubscribe from all of the "communication subscription read more
Reply
0 upvote
6 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
January 04, 2023 07:23
Hi @Felipe-CS , I'm not a developer but it looks like the available endpoints only let you unsubscribe from specific subscription types, not a...read more
Solved
TSmilie on December 15, 2022
Submitted Forms Same Subject Line Thread
When multiple people from different emails submit a form, it is sending them to my external email. Great. However, becasue all the forms come as " New submission on HubSpot Form... " they create a thread in my email. When we have multiple submitted read more
Reply
0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
December 15, 2022 21:25
Hi @TSmilie , Workflows are the solution here, correct. By using personalization tokens, each internal email notification would get its own di...read more
Foghorn on December 15, 2022
GDPR Settings Log
Hi , I am looking for a way to register "GDPR settings" to serve as a reference to present to customers during periodic platform audits. I see that under Account >Defaults > Secuity, there are many references to user permission c read more
Reply
0 upvote
2 Replies
Foghorn
Member | Platinum Partner
December 16, 2022 10:12
Hello Karsten , Thank you for getting back to me on this . Yes , I need a log which would reflect if GDPR was activated /deactivat...read more
StephaneBadel on December 14, 2022
Cookie Banner
Hello community! I recently set up GDPR and a cookie consent banner through hubspot but i was unhappy with the location in which the button appeared, basically at the top of my website, even above my website header. It looked really ugly, for so read more
Reply
0 upvote
2 Replies
StephaneBadel
Member
December 19, 2022 00:04
Hello, I changed the position to below the page it seems to have fixed it. Thanks.
Solved
Mudia on December 13, 2022
GDPR Region specific emails.
Hi All, It would be great if Hubspot could region specified section GDPR rules within emails, like you can with websites, i.e. sequence emails would only include Unsubscribe links (to follow GDPR rules) for specific contacts or specific GDPR-com read more
Reply
0 upvote
2 Replies
Accepted Solution
franksteiner79
Guide
December 13, 2022 13:43
Hi @Mudia We are talking about the Sales emails here, correct? I see where you coming from, but would suggest to keep two things in mind: ...read more
Solved
TStenitzer on December 12, 2022
Quotes w/o site header HTML
Hi, we are using a 3rd party tool for GDPR compliance (truendo) which is called in the site header HTML (javascript). Now, when I create a quote - even on a subdomain where I delete the site header HTML - the cookie banner is shown when the quote read more
Reply
0 upvote
1 Reply
Accepted Solution
danmoyle
Thought Leader | Elite Partner
December 12, 2022 05:18
@TStenitzer if it were me, I'd start with the Truendo side for exclusion rules in where the banner shows. I think because it's on your HubSpot doma...read more
Solved
FrankWL on December 05, 2022
Hide and show content based on the visitor's cookie consent
How can I show content (e.g. a message) when a visitor has NOT given the appropriate cookie consent? We are using the HubSpot Cookie manager. When loading the page https://www.taipanconsulting.de/wie-viel-wird-mich-hubspot-kosten (password read more
Reply Admin Free GDPR How-To Website Pages Workaround
0 upvote
2 Replies
Accepted Solution
Mike_Eastwood
Key Advisor | Gold Partner
December 06, 2022 11:33
Hi @FrankWL The cookies are "first party" cookies so you should be able to build a Drag and Drop Module that fishes for the Cookie and sho...read more
Solved
CDav9 on November 30, 2022
embed/v3/counters.gif cookie stored in Europe?
Hi there, I am using the cookie embed/v3/counters.gif as necessary on my website, which is important for lead capture. The problem with it is that the cookie is stored in the US, which is not GDPR friendly. How can I change this cookie t read more
Reply GDPR
0 upvote
1 Reply
Accepted Solution
TiphaineCuisset
Community Manager
December 01, 2022 02:33
Hi @CDav9 Thank you for reaching out. I can see you have a ticket open with technical support - I'd recommend continuing partnering wi...read more
kvonloesecke on November 23, 2022
Case Study 📖 Embracing first-party data: 3 success stories from HubSpot
With the evolving consumer privacy landscape and the emergence of data privacy laws such as GDPR and other laws and regulations coming into effect, it’s more important than ever for marketers to focus on how they collect and use first-party data. read more
Reply best practices GDPR
5 upvotes
0 Reply
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