Where to see opt-in statusSOLVE
May 6, 2021 6:19 AM
For a recent webinar I've created two opt-in tick boxes: a) consent to receive further communications from our company and b) consent to be contacted by panelists.
Looking at my contacts, I only manage to see a field called 'legal basis to process contact's data' and it says for all registrants 'freely given consent from contact'.
I assume this is the legal basis for any communication related to the webinar, but not an opt-in to either the first and/or the second option. Where would I see the types of consent?
Solved! Go to Solution.
May 6, 2021 6:27 AM
This depends on the exact setup. Did you choose subscription types in the left sidebar of the form editor, like in my screenshot below?
If yes, then there are two ways to access this information. (In any case, you're not able to access this via contact properties which is... unintuitive.)
For individual contacts, you should see a section called Communication subscriptions in the left sidebar of the contact record:
This is where active subscriptions or opt outs would show.
If you want a list of all contacts who've selected a checkbox for a subscription in your form, you can create a list and filter for these Email subscriptions. (Second to last item in my screenshot.)
Keep in mind that this isn't saying anything about an email confirmation / double opt-in. Whether a contact has confirmed or not confirmed their subscription is stored in the property Marketing email confirmation status.
If you're using custom properties for any of the steps above, it will look different for you. If you get stuck, feel free to share a screenshot and I'll happily provide more help.
Hope this helps!
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