Oct 8, 2018 3:46 AM
I have made a form where our customers can subrscribe to our newsletter(s). I have used the 'Concent checkbox for communications, form submit as conset to proces. It works when a new contact submitted. When a excisting contact submits the choosen subscribtion type will not change. Is this a bug?
Oct 9, 2018 7:13 PM
Can you please share additional information so that we can assist?
Please provide a link to the page where your form is, what type of form it is, as well as what property the form associates with within HubSpot. Is it a custom property?
If you can share screenshots of what you see for new vs. existing contacts as well, that would be great.
Oct 10, 2018 5:19 AM
This is the link to the form: https://share.hsforms.com/1G1P2ByrrRrO_RJEZhIqIgA2g0wd
We want to place this form on our homepage so our customers can submite to our several e-mail newsletters and blog update and the optin is registrated as a submission in the contact data.
I have used the Notice and consent /Legitimate Interest (GDPR) - Consent checkbox for Communications; form submit as consent to process.
In the consent to communicate checkbox I have used the subscription types. These are the marketing properties which we have activated via 'Settings'- 'Marketing'- 'Email' - 'Subcription type'.
Thereby there is another problem you can't register with a hotmail account. I haven't blocked free e-mail providers.
Oct 10, 2018 7:55 AM
This user is already known as a contact in hubspot but didn't have a subscribtion for any of our newsletters. When he fills in the form the subscribtion type does not come through.
This user registrerd for one of three subscribtions "Weekend/weekedeal". This worked. Then the user also registered for the other two subscribtion types whitout any result.
Oct 11, 2018 5:17 PM
Thanks for the screenshots! Have you filed a ticket regarding this issue with Support? It looks like your subscription type has access to Support and that will be the most direct option to resolving this issue for you.
Dec 18, 2018 11:22 AM
@Maaike did you ever get this resolved? Something to note: just becuase someone fills out a form that has a consent checkbox doesn't mean they actually checked the checkbox. The consent box is not required to submit the form, so you'll want to verify they actually checked the box.
Ideally, HubSpot will change the functionality to be a "yes/no" option instead of a checkbox. That way it can become a required field.