Removal of Adroll IntegrationSOLVE
Mar 25, 2018 7:25 PM
I originally integrated Adroll into a site but not using it any more.
Despite unticking the box to remove the Adroll integration when I look at the source code the Adroll advertiser ID and pixel ID are still showing.
I've cleared the cache/the cookies but it still shows and I have even removed the profile in Adroll for that account.
It's showing sitewide and I have checked all the templates to see if I can find it but to no avail.
I'm going mad!
How can I remove this from the source once and for all?
It being there is causing me to have two Facebook pixels and it seems a bit like Cambridge Analytica all over again with someone snooping into audiences they no longer have permission to be snooping in to....
|Jim BanksSetup, media buying and support for ecommerce merchants using Shopify who want to leverage the HubSpot Growth Stack.|
HubSpot Gold Partner
Solved! Go to Solution.
May 8, 2018 9:31 AM
After a lot of back and forth the Adroll support team seem to think I can remove it manually....
They clearly don't understand how integrations, templates or the HubSpot CMS work.
If it was as simple as removing in manually I would have been able to do that.
Guess I am resigned to having Adroll tracking on my entire site, in perpetuity.
Which I am not happy about.
May 18, 2018 10:19 AM
Hi @jimbanks, I'm sorry to hear you're still having trouble with this. In the past, I have had success with navigating to content settings in HubSpot > selecting the applicable domain (or "All domains") from the domain dropdown > rechecking the "Integrate with AdRoll" box > saving > unchecking the box again > saving.
For future reference, I am curious as to whether you unchecked the Integrate with AdRoll box prior to uninstalling or after uninstalling the integration as I am wonderig if this order of operations has an effect on removal of the code from the website.
Jun 13, 2018 10:05 AM
I finally managed to resolve this issue and shot a quick video to demonstrate how to do it.
Sometimes the simplest things are the most complex to deal with.