I originally integrated Adroll into a site but not using it any more.
Despite unticking the box to remove the Adroll integration when I look at the source code the Adroll advertiser ID and pixel ID are still showing.
I've cleared the cache/the cookies but it still shows and I have even removed the profile in Adroll for that account.
It's showing sitewide and I have checked all the templates to see if I can find it but to no avail.
I'm going mad!
How can I remove this from the source once and for all?
It being there is causing me to have two Facebook pixels and it seems a bit like Cambridge Analytica all over again with someone snooping into audiences they no longer have permission to be snooping in to....
Hi @jimbanks, I'm sorry to hear you're still having trouble with this. In the past, I have had success with navigating to content settings in HubSpot > selecting the applicable domain (or "All domains") from the domain dropdown > rechecking the "Integrate with AdRoll" box > saving > unchecking the box again > saving.
For future reference, I am curious as to whether you unchecked the Integrate with AdRoll box prior to uninstalling or after uninstalling the integration as I am wonderig if this order of operations has an effect on removal of the code from the website.
Hey @jimbanks I'd stornlgy reccommend contacting AdRoll support if you are able to / have not already! Let me know if they come back to you with any questions / actions for HubSpot.
Hi @jimbanks, I'm sorry to hear you're still having trouble with this. In the past, I have had success with navigating to content settings in HubSpot > selecting the applicable domain (or "All domains") from the domain dropdown > rechecking the "Integrate with AdRoll" box > saving > unchecking the box again > saving.
For future reference, I am curious as to whether you unchecked the Integrate with AdRoll box prior to uninstalling or after uninstalling the integration as I am wonderig if this order of operations has an effect on removal of the code from the website.
I had already tried that but I thought I would do it again to see if it worked.
No joy.
As a footnote to this, I also can't remove Adroll from my Facebook Business Manager account, no matter what I try.
Facebook have been trying to resolve this and still no joy there either.
It seems like it is an Adroll issue and not a HubSpot or Facebook issue.
For that reason I would strongly advise any of my clients to consider using Adroll.
In about a week GDPR comes into play and as I am effectively sharing my visitor data through both HubSpot and Facebook I am not sure how that is going to leave me.
Becoming a bigger issue each day and the lack of support from Adroll is unacceptable.
