Red Flag Opted out of all CommunicationSOLVE
May 13, 2020 11:59 AM
When I first started using Hubspot (at the start of 2019) if a contact had opted-out of all communications it would flag this in the top left-hand corner of the contact record.
Why has this red flag been removed?
You now have to scroll all the way down to communication subscriptions to see if someone is opted out of all communications. And if someone is opted-out of one or two communication subscriptions it doesn't even mention this. It only states if someone is opted-out of all subscriptions or opted-in to subscriptions. This does not make sense.
To enable our staff to see what has been opted-out of we have to list out all the Opted out of email: properties under About this contact but the property is confusing because of the way it is worded - our staff misinterpret the mere presence of the property as confirmation that the contact has Opted out of email.
This is causing a lot of confusion and is the one thing that we need to ensure is as "clear as day" to make sure we don't fall foul of the GDPR and end up with a hefty fine. Please find a solution that makes it really easy to see if a contact has opted out of subscriptions.
Solved! Go to Solution.
May 19, 2020 5:00 PM
Hi @Lucinda ,
When that is completed, please go to this contact and send a screenshot of the About Card.
Also, here is a link to the property: Unsubscribe from all, if you hover over it you can select "Add to view" to see it in the about card. Let me know if this helps:-)