GDPR

COHagan1
メンバー

Opt-in but no GDPR-compliance

解決

Hey community, 

i have a question regarding GDPR-compliance and communication subscriptions.

So I have a lead that when sending him marketing E-Mails, he is not getting them due to that "There isn't GDPR-compliant legal basis for sending to them". 
But in our system he is opted-in so subscribed to E-Mails.

My question here is, why if there is a no GDPR legal basis he is still subscribed? Is there a posiblity to automate this case? Or would I have to change the communication subscriptions to opted-out manually? 

Thanks in advance! 

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karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Opt-in but no GDPR-compliance

解決

Hi @COHagan1,

 

As @franksteiner79 has already correctly pointed out, this has to do with the subscription opt-in - or in your case with the lack thereof.

 

It looks like your portal is set to require and opt-in, not just the absence of an opt-out, to send an email. This is the "Legal basis required" checkbox that causes this: https://knowledge.hubspot.com/privacy-and-consent/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-...

 

In the Settings tab of the marketing email editor, you can specify the subscription type that email should be sent with. Let's assume that the subscription type you chose in the Settings tab of the email is "Interessenten: Bauwissen". The contact currently is not opted into that subscription type. However, the GDPR settings (see above) require an opt-in.

 

Or put more plainly: it's a gray circle but it needs to be a green one.

 

Currently, only emails with the subscription type "Vertriebsinformationen" could go through to this contact.

 

There are a few things you can do now:

 

Let me know if you have any follow-up questions.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Opt-in but no GDPR-compliance

解決

Hi @COHagan1,

 

As @franksteiner79 has already correctly pointed out, this has to do with the subscription opt-in - or in your case with the lack thereof.

 

It looks like your portal is set to require and opt-in, not just the absence of an opt-out, to send an email. This is the "Legal basis required" checkbox that causes this: https://knowledge.hubspot.com/privacy-and-consent/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-...

 

In the Settings tab of the marketing email editor, you can specify the subscription type that email should be sent with. Let's assume that the subscription type you chose in the Settings tab of the email is "Interessenten: Bauwissen". The contact currently is not opted into that subscription type. However, the GDPR settings (see above) require an opt-in.

 

Or put more plainly: it's a gray circle but it needs to be a green one.

 

Currently, only emails with the subscription type "Vertriebsinformationen" could go through to this contact.

 

There are a few things you can do now:

 

Let me know if you have any follow-up questions.

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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franksteiner79
キーアドバイザー

Opt-in but no GDPR-compliance

解決

Hi @COHagan1 

 

When you say "But in our system he is opted-in so subscribed to E-Mails." can you show me a screenshot of what you are basing this on. Is it the actual subscription type or a custom property you have created?

 

Can you also share a screenshot of the actual error message you are seeing?

 

Thanks

Frank

 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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COHagan1
メンバー

Opt-in but no GDPR-compliance

解決

Hey Frank, 

Yeah sure here are the screenshots. The first one is the acutal error message. And the second one the subscription type. 

Thanks

GDPR.png
Opt-in.png

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franksteiner79
キーアドバイザー

Opt-in but no GDPR-compliance

解決

Thanks @COHagan1 

 

Under which subscription type are you sending the email to the contact - "Vertriebsinformationen" or is it another one?

 

Thanks

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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