Opt contacts into 1 to 1 crm emails when GDPR is enabled

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Regular Contributor

If I enable GDPR for my HubSpot account, I have the ability to use contacts filters and workflows to set my contacts' subscription settings.  However, when I look to email a contact from CRM in a one-to-one format, I have to give them one-time consent or select that they are not applicable to GDPR rules.

 

How do I opt them in permanently to sales, one to one emails?

 

As a test, I tried emailing a contact after granting one-time permission, and even after they replied, they still weren't opted in.  Meaning, I tried to send them another message and was again presented with the option to grant them one-time consent.

 

I also tested by subscribing them to one of my marketing email subscription types and I was still presented with the one-time consent option for sales one-to-one emails.

 

Please advise, thanks.

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Community Manager

Hi @Kmoloo,

 

It looks like your question was answered in this thread

 

As outlined there, you can complete this by following the steps here:

 

accessing opt in features.gifAccessing subscription information

Thank you,

Jenny


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Community Manager

Hi @Kmoloo,

 

It looks like your question was answered in this thread

 

As outlined there, you can complete this by following the steps here:

 

accessing opt in features.gifAccessing subscription information

Thank you,

Jenny


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Regular Contributor

Thanks for your response, but my issue was that the option for "Sales - One to One" wasn't showing up in my drop-down.

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