GDPR

Samb1111
Member

Opt-Out Customers not showing in Opt-Out column

SOLVE

I have manually opted out several contacts on our database but when I view them in the contacts list (as shown below) only a handful of clients are showing as opted out?

 

Can anyone advise why this is happening and how I can rectify it?

 

Many thanks.

Screenshot 2020-11-25 at 18.57.21.png

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Opt-Out Customers not showing in Opt-Out column

SOLVE

Hi @Samb1111,

 

There are multiple properties which show subscription and opt out information. If you opt out a contact of all email, then this change will be documented in the property Unsubscribed from all email.

 

opt-out.png

 

In your screenshot, you're looking at Opted out of email marketing information. As you can see, HubSpot doesn't update the individual subscriptions when you opt them out of all communication.

 

Even if the Opted out of email properties don't have a value, HubSpot will automatically suppress these contacts from receiving emails of any subscription type so you should be all set.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Opt-Out Customers not showing in Opt-Out column

SOLVE

Hi @Samb1111,

 

There are multiple properties which show subscription and opt out information. If you opt out a contact of all email, then this change will be documented in the property Unsubscribed from all email.

 

opt-out.png

 

In your screenshot, you're looking at Opted out of email marketing information. As you can see, HubSpot doesn't update the individual subscriptions when you opt them out of all communication.

 

Even if the Opted out of email properties don't have a value, HubSpot will automatically suppress these contacts from receiving emails of any subscription type so you should be all set.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes