Opt-In and Opt-Out FormsSOLVE
05-14-2018 02:56 - edited 05-14-2018 03:56
Hi All -
So I am trying to set up our forms with the opt-in and opt-out option. I honestly thought it would be a little easier than it is (which could simply be user error on my part). I created a workflow that, when someone clicks they do not want to receive email, then are added to our Do Not Send list. However, if they re-opt-in (for example, later fill out a form and say they DO want to receive email), they are not removed from this list.
What am I doing wrong? Also, am I missing something really obvious about how to do this? I was hoping there was a way to have Opt-Out tie into the Opt-out on the Contact Record (Under Actions) but don't see that option available.
NEW: In addition, I am confused how (or if I can) add a link to my email Subscription Types to a form, for example.
Thank you for your help!
Solved! Go to Solution.