Is it possible to remove or opt-out a contact from an email type?SOLVE
May 12, 2017 5:45 PM
Trying to figure out how to automatically opt a user out of an email type using an automated workflow but can't seem to figure out if it's even possible to do.
Looks like any time a user fills out any hubspot form, they are automatically opted into ALL email types, but I only want them to be opted into a single email type if they fill out a certain form. The reason for this is because I don't want them to receive any of the other email types; only the one that they subscribed to.
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May 13, 2017 3:48 AM
Interesting question. I've had a look and I can't see any way to automate the opt-out process.
I suppose this is because opt-in, opt-out and subscribe are three subtly different actions.
I bet the thinking is that you don't want to opt a contact out of a type of email until they have had a chance to express whether they would like to see it or not.
The only solution I can think of for you at the moment is to proactively ask people which email types they want to receive, using on-form questions or some sort of post-conversion follow-up process, and then create inclusion or exclusion lists for those types of emails.
Blog emails are easier to handle because of the specific subscription lists that you can add or remove people from.
HubSpot may have to change things in the future around email subscription as GDPR comes into force - for example introducing double opt-in.
Hope that helps a bit?