HubSpot Forms not working with Cookiebot and Tag ManagerSOLVE
Nov 27, 2019 1:05 PM
I'm running into a really strange issue and cannot find a solution.
In order to align with GDPR I'm using Cookiebot on my website, which is integrated via Google Tag Manager. I'm also using HS forms for my contact page.
After the first scan of Cookiebot all HS cookies are categorized as marketing cookies.
If a user now just accepts the necessary cookies and not the marketing cookies, the HS form is not shown on the contact page.
If a user accepts the marketing cookies, the HS form is shown.
So I tried to move all HS cookies from marketing to necessary cookies but nothing changes. Even if there is no cookie within the marketing category, the form is just shown in case the user is accepting the empty marketing cookies category.
What am I doing wrong? Which cookies need to be accepted in order to get the HS form running?
Thank you for your reply.
Solved! Go to Solution.
Nov 28, 2019 5:56 AM
Cookiebot is a great tool but can be tricky to get working correctly, particularly when Google Tag Manager is involved. Can you let me know:
- Did you follow this Google Tag Manager deployment guide?
- Are you using auto or manual cooking blocking mode?
- Are you loading your Hubspot tracking script via Google Tag Manager, and if so is it firing based on a Cookiebot cookie_consent trigger?
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