GDPR

cmourizard
Member

How to use captcha with Hubspot form and be GDPR compliant

Hello the community,

 

We would like to use captcha system to secure the Hubspot Form and limit the spam. Currently only the recaptcha solution is available however this solution is not GDPR compliant regarding a judgment from French Court (https://www.legifrance.gouv.fr/cnil/id/CNILTEXT000042125452) which mention that some cookies are set not only to provide technically the service.  One option is to disable the captcha however that will increase the spam. Another option is to ask consent for these cookies however if the user reject that we go back to the first option because we can't enable the captcha and by consequence increase the spam.  It seems to be an unsolvable problem with the current capability of the form generator.

 

Do you have some way to resolve that to be secure and GDRP compliant ?

 

Thanks in advance !

9 Replies 9
Nikita13_09
Participant

How to use captcha with Hubspot form and be GDPR compliant

There is a great Austrian and GDPR compliant provider that we have been using on our websites for a while - chaptcha.eu. It would be great if Hubspot was 100% DSGVO compliant - currently it's only half the solution!

0 Upvotes
bobbymcg
Participant

How to use captcha with Hubspot form and be GDPR compliant

Are there any updates here? It's 2023 and there is no option to embed a Hubspot form with GDPR compliant antispam protection built in. Am I missing something?

YJorelle
Participant

How to use captcha with Hubspot form and be GDPR compliant

Updates on this? Is it possible to integrate custom captcha logic in an embedded hubspot form somehow?

0 Upvotes
TPietsch
Participant

How to use captcha with Hubspot form and be GDPR compliant

Please make sure to upvote here is well since it has more upvotes and basically addresses the same issue
https://community.hubspot.com/t5/GDPR/How-to-use-captcha-with-Hubspot-form-and-be-GDPR-compliant/m-p...

TPietsch
Participant

How to use captcha with Hubspot form and be GDPR compliant

Yes absolutely needed!

AGiussani
Participant

How to use captcha with Hubspot form and be GDPR compliant

@PamCotton any updates on this? This is a big issue considering the Recaptcha is not GDPR compliant and any company in Europe must not use it in order to avoid issues. We are exposing our company to a lot of spam since we could not use any alternative

SSegundo
Participant | Elite Partner
Participant | Elite Partner

How to use captcha with Hubspot form and be GDPR compliant

Still relevant in 2022 🙂

Psiegen
Participant

How to use captcha with Hubspot form and be GDPR compliant

I am as well looking for a solution without Google. Anyone any idea?

PamCotton
Community Manager
Community Manager

How to use captcha with Hubspot form and be GDPR compliant

Hello @cmourizard Happy Thursday.

 

I would like to add some top experts to share their ideas, @karstenkoehler @Phil_Vallender any recommendations to @cmourizard matter?

 

Thank you,

Pam

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