Edit Customer preferences & contact dataSOLVE
Oct 27, 2016 11:29 AM
Dear Hubspot Community,
does someone know if it is possible that customers or contacts in the database can change their contact details themselves?
In only know the "e-mail preferences" site and how to customize this one. But is it possible that contacts can change their e.g. telephone number?
Any other idea how to solve that?
Solved! Go to Solution.
Oct 28, 2016 4:32 AM
Hey @ChristianRieck, welcome to the community and thanks for contributing!
In answer to your query, a contact would need to resubmit a form using the same email address in order to update/replace previously populated fields. If they change their email address and submit a form on the second email, HubSpot will recognise this person as a new contact.
Hope this helps!