Mar 25, 2020 6:29 PM - edited Mar 25, 2020 6:31 PM
I'm trying to wrap my head around why there isn't any connection between the GDPR element in forms and the Double Opt-in functionality.
What is the point of having a GDPR checkbox, when the system sends a Double Opt-in email regardless of whether or not the GDPR checkbox is selected?!
What is the best way to approach creating a form for gated content? Aren't we legally required to give people access to the content regardless of whether or not they officially opt-in?
Any resources for how to manage this?
Apr 21, 2020 5:05 PM
I apologize for the delay in responding to your inquiry. I want to tag in some subject matter experts to get their thoughts on this.
Apr 29, 2020 5:00 PM
I actually have the same question. The new GDPR is really confusing. I've been trying to wrap my head around it. I think having more documentation around CAN-SPAM, GDPR, CASL, CCPA and Double Opt in would be helpful.
May 6, 2020 6:23 AM
Hi @lesliebartels ,
Sorry for my late reply!
I can not give you any legal advice, since I'm not a legal professional. What I can tell you is that gating your content is the best way of collecting leads, which I assume is your goal.
The double opt-in functionality makes sure the contact signed up for your content themselves. So for example, I wouldn't be able to sign my colleague for your marketing e-mails of other subscription types. This double opt-in is an option, so you can leave this out if you like.
When the consent to communicate checkbox below a form isn't checked, you're legally not allowed to send this contact anything for that specific subscription type. I would recommend using the checkboxes for communicaties and making the subscription you use for follow-up emails required in order to be able to send this.
Does this help?
May 11, 2020 10:35 AM
I'm familiar with the Double Opt-in in Hubpsot. However, it's still a separate control from GDPR settings.
GDPR, CASL & possibly CCPA also cover other electronic communication methods like SMS. Should you use GDPR controls to configure a SMS subscription or create custom contact properties? Should a global opt-out include other communication methods as well? If, yes this get's more complicated if it's not controlled under GDPR settings as you'll need to setup workflows.
Also, there's still a lot unanswered about CCPA.