GDPR

jamesmarkey
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

At the moment, it is only possible to delete contacts individually.

When will it be possible to delete multiple contacts following GDPR rules? Or is there a work-around for the time being?

Many thanks in advance.

1 Akzeptierte Lösung
cbsembler
Lösung
Academy-Team
Academy-Team

Deleting multiple contacts under GDPR

lösung

Hello @jamesmarkey

 

To GDPR delete you will need to individually delete the contacts and select either hard or soft GDPR delete

 

If you are looking to bulk delete contacts you can still do this from your Contacts Dashboard but this is not the GDPR delete function. 

 

As of right now, there is no expected roll-out of a GDPR bulk delete. 

 

Thank you, 

 

Courtney 

 

Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.

Courtney Sembler,
HubSpot Academy

Lösung in ursprünglichem Beitrag anzeigen

0 Upvotes
20 Antworten
Franci
Stratege/Strategin | Diamond Partner
Stratege/Strategin | Diamond Partner

Deleting multiple contacts under GDPR

lösung
Hi there!Franci_0-1694781693108.png

 

We've just launched our new GDPR Deletion Notice Email App on the HubSpot Marketplace!
 
If you've had trouble customizing the deletion process for HubSpot contact records while staying compliant with GDPR rules, we've got you covered! Our app allows users to customize their email notifications when deleting contacts in HubSpot while maintaining GDPR compliance, and the best part? It won't cost you a penny!
 
Here are some cool features:
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2. Add a handy CRM card in HubSpot to simplify contact deletion.
3. Send email notifications to contacts after deletion to stay GDPR-friendly.
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5. Add your company logo and modify email content for a personal touch.
 
No more struggling with GDPR-related deletions – our app is user-friendly and completely free!
 
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bruj02
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

This bulk GDPR delete should be mandatory. 

0 Upvotes
jtsang
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Three years later since the original post and there is still not a bulk GDPR-compliant delete function in hubspot. Preparing myself and team to delete thousands of contacts individually.... 😫

04402
Mitwirkender/Mitwirkende

Deleting multiple contacts under GDPR

lösung

Good news!!! 

 

I had this exact same problem, got onto Hubspot support and they sent me the below:

 

Screenshot 2022-04-12 at 17.29.59.png

0 Upvotes
karstenkoehler
Berühmtheit | Partner
Berühmtheit | Partner

Deleting multiple contacts under GDPR

lösung

Hi @04402,

 

My understanding is that contacts that are deleted regularly can be created again, while contacts which were GDPR deleted can't be. I'd recommend double checking this with your support rep. See here:

 

"In HubSpot, GDPR deletion includes a blocklist functionality, which means that once a contact is GDPR-deleted, you will not be able to add them back to your account in the future. This functionality is supported by anonymized data."

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
twatson
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

If it makes any difference, we recently had to remove >1500 contacts with the same GDPR-caused limitation. We discovered that we could put those contacts in a list and delete 100 of them at a time. I was concerned it was only removing the contacts from the list, but the pop-up warning indicates they will be removed from the database, and doing a follow-up check afterward verified that. That's the best we could do, but it saved a lot of time vs one-at-a-time.
Even with this workaround, Hubspot needs to enable a true bulk delete for GDPR.

kalleraita
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Looking at the docs it has been 2 years and the situation is still the same: No mass delete if you want to follow GDPR. What did I miss?

twatson
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

You didn't miss anything, HUBSPOT did. They are apparently not implementing this capability, making it look like it is a GDPR rule, when in fact it is only their own limitation. Other CRM and contact management programs allow bulk delete under GDPR. They just are not bothering to do it, preferring to make platform users delete thousands of records one-at-a-time. I'm pretty disgusted with this (and also the lack of a "forawrd to a friend" function in email).

chris_molloy
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

In my opinion the solution isn't a solution. Nobody is going to go through 7000+ contacts and delete them one by one. Bulk mailing lists and A/B testing require high numbers of contacts to be effective in my view so why would HubSpot not offer a bulk solution to handle all the opt outs, it shouldn't be a surprise that people need this. 

 

Alternative, if you create a list with a logic to display all contacts who have rejected consent you can export the list and save it (for later). After you've exported the XLSX and it's saved go back to the list in HubSpot, mark all the contacts, and delete them. Then take that file you saved and import it as an opt out blocklist so you're at least covered from emailing them again until they re-subscribe. In my opinion if you re-import your contacts as an opt-out blocklist it should serve as a sign of due dilligance while we wait for a more elegant solution. 

Anonymous
Nicht anwendbar

Deleting multiple contacts under GDPR

lösung

 

We need this feature to be able to mass delete. Then 30 days, it's fully purged. 

 

This is the new standard with all email clients and CRM's. 

 

When will this feature be added?

jennih
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Hi,

We need to be able to delete all data associated to the contacts. We often need to delete personal data of a larger group. This is why the bulk GDPR deletion would be really handy.  Hopefully you can add the bulk deletion feature soon. 


PS. The deleted contacts need to be able to resubsrcribe after their data has been deleted.

cbsembler
Lösung
Academy-Team
Academy-Team

Deleting multiple contacts under GDPR

lösung

Hello @jamesmarkey

 

To GDPR delete you will need to individually delete the contacts and select either hard or soft GDPR delete

 

If you are looking to bulk delete contacts you can still do this from your Contacts Dashboard but this is not the GDPR delete function. 

 

As of right now, there is no expected roll-out of a GDPR bulk delete. 

 

Thank you, 

 

Courtney 

 

Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.

Courtney Sembler,
HubSpot Academy
0 Upvotes
Gianluca-Alviti
Teilnehmer/-in | Platinum Partner
Teilnehmer/-in | Platinum Partner

Deleting multiple contacts under GDPR

lösung

Hello Sembler,
we've have the same problem here and after reading so much compliant users through many forum about bulk GDPR-compliant delete function in Hubspot, I think you'd really consider to implement that in a near future.  Thank you 🙂
Gianluca

0 Upvotes
jamesmarkey
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Thank you for taking the time to respond. Although, I'm not sure this should be an "accepted solution" after so much time has lapsed now, as GDPR is not optional. Surely we should be able to bulk GDPR-delete by now?

twatson
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

This is not an acceptable response: no bulk delete or archive solution with GDPR turned on, and no prospect of one. This restriction runs contrary to GDPR principles and rules:

"Data erasure is a large part of the GDPR. It is one of the six data protection principles: Article 5(e) states that personal data can be stored for “no longer than is necessary for the purposes for which the personal data are processed.” Data erasure is also one of the personal rights protected by the GDPR in Article 17, the famous “right to be forgotten.” “The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay.” There are some exceptions to this latter requirement, such as the public interest. But generally speaking, you have an obligation to erase personal data you no longer need."  https://gdpr.eu/email-encryption/

 

Hubspot, you are making it far too diffucult to comply with this regulation.

 

This needs to be rectified ASAP by Hubspot. It has been more than three years since GDPR went into effect. While other major MA and CRM platoforms have this capability - even MailChimp - Hubspot still does not.

 

If there is a legal basis for not implementing this, you owe it to your users to at least provide a link to the guiding reference from the GDPR documentation. So far, I have found no such reference. The "consult your legal team" reply is insufficient when you don't provide a reference for your unusual policy.

JBL
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

What's up about that? I am actually really surprised there seemed to be nothing done in this regards... This is a must.

Apta
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Surely you're joking about not being able to bulk delete in GDPR compliancy.  Even Mailchimp has implemented GDPR compliant bulk delete.  Is this HubSpot's way to make more income by not allowing bulk delete actions?

Anonymous
Nicht anwendbar

Deleting multiple contacts under GDPR

lösung

It's mandatory to have a full purge button. If not you will open up your legalities. 

 

How is it most CRM in EU have this ability? Salesforce and Microsoft have... even Microsoft Azure has this ability now.

jamesmarkey
Teilnehmer/-in

Deleting multiple contacts under GDPR

lösung

Thank you both for your responses.

It would be a very useful tool (for many people, I'm sure) if you are able to implement a bulk GDPR contact delete option.

Let me know if it gets considered in the future!

neil-rd
Mitglied | Partner
Mitglied | Partner

Deleting multiple contacts under GDPR

lösung

Hi, I have several thousand contacts to delete following my GDPR re-permission campaign.

 

I am shocked that there is no way to bulk delete contacts in a GDPR-compliant way.

 

Do I really have to spend the next few days manually deleting contacts one by one?