We've just launched our new GDPR Deletion Notice Email App on the HubSpot Marketplace!
If you've had trouble customizing the deletion process for HubSpot contact records while staying compliant with GDPR rules, we've got you covered! Our app allows users to customize their email notifications when deleting contacts in HubSpot while maintaining GDPR compliance, and the best part? It won't cost you a penny!
Here are some cool features:
1. Easily delete contacts and fine-tune those deletion emails.
2. Add a handy CRM card in HubSpot to simplify contact deletion.
3. Send email notifications to contacts after deletion to stay GDPR-friendly.
4. Personalize those deletion emails by changing subject lines, senders, and branding.
5. Add your company logo and modify email content for a personal touch.
No more struggling with GDPR-related deletions – our app is user-friendly and completely free!
Three years later since the original post and there is still not a bulk GDPR-compliant delete function in hubspot. Preparing myself and team to delete thousands of contacts individually.... 😫
My understanding is that contacts that are deleted regularly can be created again, while contacts which were GDPR deleted can't be. I'd recommend double checking this with your support rep. See here:
"In HubSpot, GDPR deletion includes a blocklist functionality, which means that once a contact is GDPR-deleted, you will not be able to add them back to your account in the future. This functionality is supported by anonymized data."
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
If it makes any difference, we recently had to remove >1500 contacts with the same GDPR-caused limitation. We discovered that we could put those contacts in a list and delete 100 of them at a time. I was concerned it was only removing the contacts from the list, but the pop-up warning indicates they will be removed from the database, and doing a follow-up check afterward verified that. That's the best we could do, but it saved a lot of time vs one-at-a-time. Even with this workaround, Hubspot needs to enable a true bulk delete for GDPR.
You didn't miss anything, HUBSPOT did. They are apparently not implementing this capability, making it look like it is a GDPR rule, when in fact it is only their own limitation. Other CRM and contact management programs allow bulk delete under GDPR. They just are not bothering to do it, preferring to make platform users delete thousands of records one-at-a-time. I'm pretty disgusted with this (and also the lack of a "forawrd to a friend" function in email).
Oct 24, 20193:42 AM - last edited on Aug 17, 202010:40 AM by JessicaH
Participant
Deleting multiple contacts under GDPR
SOLVE
In my opinion the solution isn't a solution. Nobody is going to go through 7000+ contacts and delete them one by one. Bulk mailing lists and A/B testing require high numbers of contacts to be effective in my view so why would HubSpot not offer a bulk solution to handle all the opt outs, it shouldn't be a surprise that people need this.
Alternative, if you create a list with a logic to display all contacts who have rejected consent you can export the list and save it (for later). After you've exported the XLSX and it's saved go back to the list in HubSpot, mark all the contacts, and delete them. Then take that file you saved and import it as an opt out blocklist so you're at least covered from emailing them again until they re-subscribe. In my opinion if you re-import your contacts as an opt-out blocklist it should serve as a sign of due dilligance while we wait for a more elegant solution.
We need to be able to delete all data associated to the contacts. We often need to delete personal data of a larger group. This is why the bulk GDPR deletion would be really handy. Hopefully you can add the bulk deletion feature soon.
PS. The deleted contacts need to be able to resubsrcribe after their data has been deleted.
Hello Sembler, we've have the same problem here and after reading so much compliant users through many forum about bulk GDPR-compliant delete function in Hubspot, I think you'd really consider to implement that in a near future. Thank you 🙂 Gianluca
Thank you for taking the time to respond. Although, I'm not sure this should be an "accepted solution" after so much time has lapsed now, as GDPR is not optional. Surely we should be able to bulk GDPR-delete by now?
This is not an acceptable response: no bulk delete or archive solution with GDPR turned on, and no prospect of one. This restriction runs contrary to GDPR principles and rules:
"Data erasure is a large part of the GDPR. It is one of the six data protection principles: Article 5(e) states that personal data can be stored for “no longer than is necessary for the purposes for which the personal data are processed.” Data erasure is also one of the personal rights protected by the GDPR in Article 17, the famous “right to be forgotten.” “The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay.” There are some exceptions to this latter requirement, such as the public interest. But generally speaking, you have an obligation to erase personal data you no longer need." https://gdpr.eu/email-encryption/
Hubspot, you are making it far too diffucult to comply with this regulation.
This needs to be rectified ASAP by Hubspot. It has been more than three years since GDPR went into effect. While other major MA and CRM platoforms have this capability - even MailChimp - Hubspot still does not.
If there is a legal basis for not implementing this, you owe it to your users to at least provide a link to the guiding reference from the GDPR documentation. So far, I have found no such reference. The "consult your legal team" reply is insufficient when you don't provide a reference for your unusual policy.
Surely you're joking about not being able to bulk delete in GDPR compliancy. Even Mailchimp has implemented GDPR compliant bulk delete. Is this HubSpot's way to make more income by not allowing bulk delete actions?