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Deleting multiple contacts under GDPR

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Nouveau contributeur

At the moment, it is only possible to delete contacts individually.

When will it be possible to delete multiple contacts following GDPR rules? Or is there a work-around for the time being?

Many thanks in advance.

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Équipe HubSpot Academy

Hello @jamesmarkey

 

To GDPR delete you will need to individually delete the contacts and select either hard or soft GDPR delete

 

If you are looking to bulk delete contacts you can still do this from your Contacts Dashboard but this is not the GDPR delete function. 

 

As of right now, there is no expected roll-out of a GDPR bulk delete. 

 

Thank you, 

 

Courtney 

 

Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.

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Équipe HubSpot Academy

Hello @jamesmarkey

 

To GDPR delete you will need to individually delete the contacts and select either hard or soft GDPR delete

 

If you are looking to bulk delete contacts you can still do this from your Contacts Dashboard but this is not the GDPR delete function. 

 

As of right now, there is no expected roll-out of a GDPR bulk delete. 

 

Thank you, 

 

Courtney 

 

Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.

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Nouveau contributeur

Thank you both for your responses.

It would be a very useful tool (for many people, I'm sure) if you are able to implement a bulk GDPR contact delete option.

Let me know if it gets considered in the future!

Nouveau contributeur

Hi, I have several thousand contacts to delete following my GDPR re-permission campaign.

 

I am shocked that there is no way to bulk delete contacts in a GDPR-compliant way.

 

Do I really have to spend the next few days manually deleting contacts one by one?

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Anonymous

It's mandatory to have a full purge button. If not you will open up your legalities. 

 

How is it most CRM in EU have this ability? Salesforce and Microsoft have... even Microsoft Azure has this ability now.

Contributeur occasionnel

Surely you're joking about not being able to bulk delete in GDPR compliancy.  Even Mailchimp has implemented GDPR compliant bulk delete.  Is this HubSpot's way to make more income by not allowing bulk delete actions?

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JBL
Nouveau membre

What's up about that? I am actually really surprised there seemed to be nothing done in this regards... This is a must.

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Anonymous

 

We need this feature to be able to mass delete. Then 30 days, it's fully purged. 

 

This is the new standard with all email clients and CRM's. 

 

When will this feature be added?

Nouveau membre

Hi,

We need to be able to delete all data associated to the contacts. We often need to delete personal data of a larger group. This is why the bulk GDPR deletion would be really handy.  Hopefully you can add the bulk deletion feature soon. 


PS. The deleted contacts need to be able to resubsrcribe after their data has been deleted.

Contributeur occasionnel

In my opinion the solution isn't a solution. Nobody is going to go through 7000+ contacts and delete them one by one. Bulk mailing lists and A/B testing require high numbers of contacts to be effective in my view so why would HubSpot not offer a bulk solution to handle all the opt outs, it shouldn't be a surprise that people need this. 

 

Alternative, if you create a list with a logic to display all contacts who have rejected consent you can export the list and save it (for later). After you've exported the XLSX and it's saved go back to the list in HubSpot, mark all the contacts, and delete them. Then take that file you saved and import it as an opt out blacklist so you're at least covered from emailing them again until they re-subscribe. In my opinion if you re-import your contacts as an opt-out blacklist it should serve as a sign of due dilligance while we wait for a more elegant solution. 

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