Hola! ¡Tenemos nuestra Comunidad en Español!

Cookie consent per cookie categorie

SOLVE
Highlighted
Occasional Contributor

Hi everyone, 

 

I just set up the new cookie policy from Hubspot on my websites. I know that because of the GDPR, we need to give the ability to visitors to decline any cookies. But the way it is set up right now, you can either accept or decline all of them. I've seen quite some websites giving the option to opt-in for specific type of cookies. In this way, a visitor can opt-in for anonymous analytics cookies, but opt-out for advertisement cookies. 

 

Does any of you know a way of setting up the different cookie categorie opt-ins? Is Hubspot going to implement this option any time soon? I'm worried I will loose way to much data. 

 

Thanks!

1 Accepted solution

Accepted Solutions
Top Contributor

The new cookie control tools are useless as they only control HubSpot cookies.
If you use the COS and google analytics (and who doesn't use google anlaytics) then you can't use the hubspot provided cookie control system.
If you have standard social sharing tools or video embedded from youtube (or any other scripts that might set cookies) then these will mostly likely include the use of cookies - so again the HubSpot cookie settings are useless because it doesn't prevent them from being set.
There are no tools in the HS cookie control tool that allow any control on which cookies can be set.
If you opt to abandon the HS cookie control system and use 3rd party cookie controls, and use a seperate script to place the HubSpot do not track cookie, then this results in two issues First, the hubspot code seems to ignore the HS do not track cookie and places cookies anyway. If the HS do not track cookie was working properly then you can't seperate tracking cookies from anonymous/aggregate data because the donottrack track cookie tells hubspot to ignore everything - so you get no data in hubspot for these visits.

4 Replies
Community Manager

Hey @Vroegindeweij this page outlines all the possible ways you can customize your HubSpot cookie policy banner: How to customize cookie tracking and your privacy policy alert in HubSpot.

 

Based on this information I do not beleive it is possible to set the HubSpot banner to perform in this way. You could therefore implement a custom solution to comply with EU regulations, but this is not something I am able to advise on. 

 

Please note: while these features live in HubSpot, your legal team is the best resource to give you compliance advice for your specific situation.

Reply
0 Upvotes
Top Contributor

The new cookie control tools are useless as they only control HubSpot cookies.
If you use the COS and google analytics (and who doesn't use google anlaytics) then you can't use the hubspot provided cookie control system.
If you have standard social sharing tools or video embedded from youtube (or any other scripts that might set cookies) then these will mostly likely include the use of cookies - so again the HubSpot cookie settings are useless because it doesn't prevent them from being set.
There are no tools in the HS cookie control tool that allow any control on which cookies can be set.
If you opt to abandon the HS cookie control system and use 3rd party cookie controls, and use a seperate script to place the HubSpot do not track cookie, then this results in two issues First, the hubspot code seems to ignore the HS do not track cookie and places cookies anyway. If the HS do not track cookie was working properly then you can't seperate tracking cookies from anonymous/aggregate data because the donottrack track cookie tells hubspot to ignore everything - so you get no data in hubspot for these visits.

Regular Contributor

Guys, I think you should definitely post this as an idea, so that Hubspot can start 1. being aware of this lack they currently have 2.start working on it asap. Smiley Wink

New Contributor
We have this issue now and can confirm it results in a massive loss of analytics data since it’s an all or nothing acceptance. We are looking at using Cookiebot instead. Eitherway HubSpot should address this in a similar way.
Reply
0 Upvotes