Apr 25, 2018 11:14 AM
The problem is that when I activated the notice, it appeared on both my HS hosted pages and my own website pages. Since I already have a cookie notice on my website, this act created a conflict and the appearance of two notices. That is just silly. My existing notice already contains information relevant to HubSpot cookies.
I would like to have a cookie notice on the pages hosted by Hubspot, but not my own webite. I have my own notice there. How can I have a cookie notice only on the pages hosted by HS? (Or, alternatively, use my language on the HS posted pages. That is not my preferred solution, but doable.)
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May 9, 2018 3:27 PM
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Jun 21, 2018 5:13 AM
The new cookie control tools are useless as they only control HubSpot cookies.
If you use the COS and google analytics (and who doesn't use google anlaytics) then you can't use the hubspot provided cookie control system.
There are no tools to control which cookies can be set.
If you opt to abandon the HS cookie control system and use 3rd party cookie controls, and use a seperate script to place the HubSpot do not track cookie, then this results in two issues First, the hubspot code seems to ignore the HS do not track cookie and places cookies anyway. If the HS do not track cookie was working properly then you can't seperate tracking cookies from anonymous/aggregate data because the donottrack track cookie tells hubspot to ignore everything - so you get no data in hubspot for these visits.
Jul 3, 2018 5:33 AM
RogerM - I've been playing with 3rd party solutions, but none of them seem to play ball with HubSpot and do things as they should.
As far I can tell you need to build in the HS API callback function that acts as a consent listener. Wrap this around code on your site that places cookies and if consent has been granted, or the consent button is clicked, then the code will run. I have blogged about this here. It seems to do the job but I would appreciate constructive feedback to improve it.
Oct 24, 2018 1:43 PM
Thanks for posting this. We're having a similar issue with 2 Cookie notices displaying.
I can't see a reply from HS to your issue and yet it must be common. The Admin function allows for the notification to be swtiched off, which is how ours is set, yet it still displays.
Has there been no reply from HS directly on this issue?
Oct 25, 2018 5:47 PM
If you are experiencing an issue with your website content and the banner messaging, I would recommend partnering with HubSpot technical Support as they will be able to assist you with any issues specifically in your portal.
Oct 25, 2018 6:15 PM
When I first tried to raise the issue, technical support wasn't available for this issue, which I thought was odd. So, I followed the community links that were suggested to me in the portal.
I'll make another effort tomorrow morning and see if technical suppport is available.