COOKIE NOTICE issue

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RogerM
Participant
1 Accepted solution

Accepted Solutions
roisinkirby
Solution
HubSpot Product Team
0 Upvotes
8 Replies 8
edjusten
HubSpot Employee

Hi @RogerM  A more robust cookie policy tool is currently in beta. We are mindful of the upcoming GDPR implementation date and will release the tool accordingly.

 

Thank you,

Ed Justen


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0 Upvotes
roisinkirby
Solution
HubSpot Product Team
0 Upvotes
ojobson
Top Contributor

The new cookie control tools are useless as they only control HubSpot cookies.

If you use the COS and google analytics (and who doesn't use google anlaytics) then you can't use the hubspot provided cookie control system.

If you have standard social sharing tools or video embedded from youtube (or any other scripts that might set cookies) then these will mostly likely include the use of cookies - so again the HubSpot cookie settings are useless because it doesn't prevent them from being set.

There are no tools to control which cookies can be set.

If you opt to abandon the HS cookie control system and use 3rd party cookie controls, and use a seperate script to place the HubSpot do not track cookie, then this results in two issues First, the hubspot code seems to ignore the HS do not track cookie and places cookies anyway. If the HS do not track cookie was working properly then you can't seperate tracking cookies from anonymous/aggregate data because the donottrack track cookie tells hubspot to ignore everything - so you get no data in hubspot for these visits.

RogerM
Participant

Has there been a resolution to the problem described by @ojobson?  I am still having major problems with HS cookies.

0 Upvotes
ojobson
Top Contributor

RogerM - I've been playing with 3rd party solutions, but none of them seem to play ball with HubSpot and do things as they should.

As far I can tell you need to build in the HS API callback function that acts as a consent listener. Wrap this around code on your site that places cookies and if consent has been granted, or the consent button is clicked, then the code will run. I have blogged about this here. It seems to do the job but I would appreciate constructive feedback to improve it.

Blog and instructions for implementation are here.

0 Upvotes
AlanR
Contributor

Hi RogerM

 

Thanks for posting this.  We're having a similar issue with 2 Cookie notices displaying.

 

The HS Cookie notice is not necessary as it is not on brand and is a duplication of what we already have on our Website. In the HubSpot Admin menu, it even states "Please note: while HubSpot has cookie tracking and privacy policy settings, your legal team is the best resource to give you compliance advice for your specific business circumstances."

 

We've long had a Cookie policy complying with relevant data protection laws and covers GDPR.

 

I can't see a reply from HS to your issue and yet it must be common.  The Admin function allows for the notification to be swtiched off, which is how ours is set, yet it still displays.  

 

Has there been no reply from HS directly on this issue?

 

Thanks

Alan

0 Upvotes
jennysowyrda
Community Manager

Hi @AlanR,

 

If you are experiencing an issue with your website content and the banner messaging, I would recommend partnering with HubSpot technical Support as they will be able to assist you with any issues specifically in your portal.

 

Thanks,
Jenny

0 Upvotes
AlanR
Contributor

Thanks @jennysowyrda

 

When I first tried to raise the issue, technical support wasn't available for this issue, which I thought was odd.  So, I followed the community links that were suggested to me in the portal.

 

I'll make another effort tomorrow morning and see if technical suppport is available.

 

Thanks

Alan