personalisation tokens do not appear

New Contributor

I can't get the personalisation tokens to appear. 


They seem to appear in the plain text versions, but not the html version. 


It looks like they're supposed to appear in the preview, but they don't appear there either, and they won't appear in the body. 



1 Reply 1
HubSpot Product Team

Thanks for reaching out @PWK, we'll need to do a little digging on this one to confirm exactly what's causing the error, any chance you could send me a link to the email you're working on in your account via email to I can take a look with my team and confirm for sure. Thanks!