Suspended email - one strike and out?SOLVE
May 3, 2019 9:09 AM
I'm new to all this and recently imported a 2018 contact list into Hubspot and mass emailed them with my GDPR statement and offered the chance to unsubscribe. I had 15% bounce rate and have been suspended - On my very first attempt. I had no idea about the bounce rate limits and suspension etc. and would have used office365 mailmerge to verify list had i known. There was no warning except one saying are you sure you want to send now.....
The FAQ says i can click in the error message and put my case forward - except there is no clickable link and i cant find any way of contacting anyone to try and explain. - this is very frustrating. I can't believe any sales organisation like Hubspot would have a one strike and you're out policy especially when my intention was purely to do the right thing re GDPR. I've learned my lesson - please can someone step up and help out or do I need to look at alternative CRMs
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