Mar 13, 2019 10:52 AM
Typically when beta products are released, they aren't released to all portals at the same time. My only assumption is that HubSpot has released an email beta for free accounts in which one portal has access, the other doesn't.
I haven't heard anything about this specific feature for free accounts yet...so this is just my best guess based on what I've seen in the past.
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HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer
Mar 13, 2019 2:45 PM
Hi @arossano , I'd be happy to help unlock the beta in your other account, can you share the portal ID of the account that doesn't have the beta currently via email to firstname.lastname@example.org?
May 28, 2019 8:44 PM - edited May 28, 2019 8:44 PM
Hi @Shay , any way I could get the Beta access on these two accounts below? Was wondering the same thing as I noticed it in a friends account. Thanks.
Jun 6, 2019 12:50 PM
@Shay I've been looking for this post for days. I belong to two organizations. One has the e-mail beta...and we love it. The other doesn't and we couldn't figure out why. Is it possible to grant access to Hub ID 5975995. Either way, thanks so much. At least now I see that we weren't just 'missing something.'
Jun 17, 2019 2:02 PM
Nope, not missing anything @Brendan_craic, ideally our releasing processes would be able to handle multiple portal users better but unfortunately they can't. You should be all set now though, let me know if you're seeing any issues with it.