Disarmed in the email Subject

SOLVE
KDosch
Member

Hello There, 

 

we have a little Problem with the  Desktop Integration. All email that have been sent, have the subject Title 

 

How can i fix that ? 

 

Thanks and greetings from germany 

 

disamred gmx.PNGdisarmedgmail.PNGdisarmed.PNG

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @KDosch,

 

From the first look of it, it seems like you have an email policy/filter in place that removes HubSpot's tracking links and pixels. These links and pixels are added by default when you're using the extensions or sending emails from a record in HubSpot. Your policy/filter apparently detects this tracking and removes it, labeling the email as "disarmed" (not harmful) afterwards. You'd have to work with your IT to allowlist HubSpot.

 

This can of course also happen with emails sent to external contacts. How grave this issue is usually depends on the industry. If it's affecting your sales process, you can disable the tracking, obviously also losing the tracking capabilities then: Disable one-to-one email tracking or attachment logging

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Most Valuable Member

Hi @KDosch,

 

From the first look of it, it seems like you have an email policy/filter in place that removes HubSpot's tracking links and pixels. These links and pixels are added by default when you're using the extensions or sending emails from a record in HubSpot. Your policy/filter apparently detects this tracking and removes it, labeling the email as "disarmed" (not harmful) afterwards. You'd have to work with your IT to allowlist HubSpot.

 

This can of course also happen with emails sent to external contacts. How grave this issue is usually depends on the industry. If it's affecting your sales process, you can disable the tracking, obviously also losing the tracking capabilities then: Disable one-to-one email tracking or attachment logging

 

Hope this helps!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post