Cincinnati HUG | How to Optimize Your Business with Voice of the Customer | March 15 @ 11:30AM EDT

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How to Optimize Your Business with Voice of the Customer

Tuesday, March 15th | 11:30 am EDT

Registration Open

About this event

How to Optimize Your Business with Voice of the Customer

Want to know how to optimize and catapult your business to new heights? Start by listening, really listening, to your customer.

No one can have a bigger impact on the success of your business than your customer. Unfortunately, 80% of businesses believe they deliver superior customer service, but only 8% of customers feel the same. Many companies simply aren’t connecting customer feedback to their business operations.

The Voice of the Customer (VoC) can help you make the connection. It’s your customer’s feedback on their experience with your product or service. That starts with their expectations, describes their needs, outlines their understanding, and then encapsulates their experience.

Join us as we learn how to optimize your business using the Voice of the Customer with Kevin Dunn, HubSpot Academy Education Manager. In our March HUG, you’ll work with Kevin to:

• Learn the involved process of listening to customer feedback;
• Discover how to share and interpret the feedback in your business;
• Determine how to best leverage that feedback to develop, then implement, action plans that spark organizational improvement;
• See how you can overcome the inevitable customer survey fatigue using personalization, simplicity, and preparation;
• Find out how you can use the automation and tools in HubSpot to empower your VoC optimization efforts.

Your customers are ready to work with you to optimize and improve your business, let us help you listen and use that valuable feedback. See you at the HUG!

The HUG program helps customers connect and find a support group for topics that matter to them. It helps us solve for the community and in 2022 you will see that more than ever. Right now, it supports 150+ city-based user groups worldwide but we've ambitious plans to grow throughout 2022. This program serves to unite, educate and inspire customers with each other to help promote community-driven learning and development.

GO2 works with many of the largest companies in North America, delivering strategic marketing and operation solutions to business challenges. As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer because our success is dependent on yours – that’s the power of partnership.

Register Now!