Email Marketing Tool

utsuzy33
Member

Updating Active Emails

SOLVE

If I update the sender in an active email with a workflow will it resend emails to people who have already received the email?  Sorry, I'm very new and I've been tasked with changing the sender for all of our existing emails.

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cbsembler
Solution
Academy Team
Academy Team

Updating Active Emails

SOLVE

Hello @utsuzy33

 

When updating the Sender Email Address in a workflow (automated) email, it will not be re-sent to the contacts who have already received it. It will only be updated for contacts moving forward receiving that email in the workflow. 

 

I have provided our documentation as well about how to update the sender information, here

 

All the best, 

Courtney Sembler

Inbound Professor 

Courtney Sembler,
HubSpot Academy

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1 Reply 1
cbsembler
Solution
Academy Team
Academy Team

Updating Active Emails

SOLVE

Hello @utsuzy33

 

When updating the Sender Email Address in a workflow (automated) email, it will not be re-sent to the contacts who have already received it. It will only be updated for contacts moving forward receiving that email in the workflow. 

 

I have provided our documentation as well about how to update the sender information, here

 

All the best, 

Courtney Sembler

Inbound Professor 

Courtney Sembler,
HubSpot Academy