Email marketing

pmourad
Participante

Total list of contacts doesn't match

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Hi there. I uploaded a list with a total of 1998 contacts. When I go inside the list and chose all of the contacts, it says that 1493 have been selected. Something is not adding up. Also, I selected that list to an e-mail I created and the same thing happens. The lists shows a total of 1998 contacts but the email will be sent to 1493.  I don't think it has to do with unsubscribed users, since I only have 33 and 21 have no intereaction. That makes a total of 54 users who will not receive the email.

Screen Shot 2021-11-23 at 12.06.55.pngScreen Shot 2021-11-23 at 11.33.16.png

1 Soluciones aceptada
Lucila-Andimol
Solución
Líder intelectual | Partner nivel Platinum
Líder intelectual | Partner nivel Platinum

Total list of contacts doesn't match

resolver

Hola @pmourad espero estés bien.

Seguramente sea porque sólo 1477 están marcados como Contactos de Marketing, es decir, están habilitados para recibir correos de Marketing.

Aquí te dejo un post con más información sobre esto: https://community.hubspot.com/t5/CRM/C%C3%B3mo-elegir-a-mis-contactos-de-marketing/m-p/414652

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Hi @pmourad  I hope you are well.

It's probably because only 1477 are marked as Marketing Contacts, that is, they are enabled to receive Marketing emails.

Here is a post with more information about this: https://community.hubspot.com/t5/CRM/C%C3%B3mo-elegir-a-mis-contactos-de-marketing/m-p/414652

 

Hope this helps / espero sea de ayuda

Saludos

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

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2 Respuestas 2
Lucila-Andimol
Solución
Líder intelectual | Partner nivel Platinum
Líder intelectual | Partner nivel Platinum

Total list of contacts doesn't match

resolver

Hola @pmourad espero estés bien.

Seguramente sea porque sólo 1477 están marcados como Contactos de Marketing, es decir, están habilitados para recibir correos de Marketing.

Aquí te dejo un post con más información sobre esto: https://community.hubspot.com/t5/CRM/C%C3%B3mo-elegir-a-mis-contactos-de-marketing/m-p/414652

---

Hi @pmourad  I hope you are well.

It's probably because only 1477 are marked as Marketing Contacts, that is, they are enabled to receive Marketing emails.

Here is a post with more information about this: https://community.hubspot.com/t5/CRM/C%C3%B3mo-elegir-a-mis-contactos-de-marketing/m-p/414652

 

Hope this helps / espero sea de ayuda

Saludos

María Lucila Abal | COO Andimol
HubSpot Expert, Community Champion & Certified Trainer (12+ years)

Have questions? Get answers:

Get Premium Support

Did my post help answer your question? Mark this as a solution.

pmourad
Participante

Total list of contacts doesn't match

resolver

Hola Maria! Muchas gracias por tu pronta respuesta, y muy interesante el link que compartiste. ¿Dónde puedo ver si los contactos son contactos de marketing?  Saludos, Paula.

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