Outlook Sales Extension

Xion_Water
Member

email replies going to my outlook 365 and not registering in hubspot

SOLVE

so I have just started trying out hubspot. I sent and email to a customer from within hubspot and:

- I got a reply to my work emails inbox

- hubspot says it hasnt been opened

- Hubspot didnt know that a reply was sent

- I had to cut and paste the reply back into hubspot and reply to it that way

 

surely this cant be how its suposed to work!?!

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1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

email replies going to my outlook 365 and not registering in hubspot

SOLVE

Hi @Xion_Water

 

Getting email opens, clicks and replies to log correctly in the CRM require some care. If you meet the conditions for replies to automatically logged in the CRM, everything else should work. You can check those conditions here: Do email replies get recorded in the CRM?

 

Hope that helps.

Phil Vallender | HubSpot Website Agency

View solution in original post

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2 Replies 2
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

email replies going to my outlook 365 and not registering in hubspot

SOLVE

Hi @Xion_Water

 

Getting email opens, clicks and replies to log correctly in the CRM require some care. If you meet the conditions for replies to automatically logged in the CRM, everything else should work. You can check those conditions here: Do email replies get recorded in the CRM?

 

Hope that helps.

Phil Vallender | HubSpot Website Agency
0 Upvotes
Xion_Water
Member

email replies going to my outlook 365 and not registering in hubspot

SOLVE

yes. thank you

0 Upvotes