Getting email opens, clicks and replies to log correctly in the CRM require some care. If you meet the conditions for replies to automatically logged in the CRM, everything else should work. You can check those conditions here: Do email replies get recorded in the CRM?
Getting email opens, clicks and replies to log correctly in the CRM require some care. If you meet the conditions for replies to automatically logged in the CRM, everything else should work. You can check those conditions here: Do email replies get recorded in the CRM?