"Email editing isn't available right now" Error

[ayotundeojo]

I can't edit emails and keep gettting this "Email editing isn't available right now" error after a number of days, the editing functions are greyed out and I can't make any adjustments

[RvanderPadt]

I've been having the same problem for over a month now, and since I'm a free user (freelancer, no teammembers), I am not allowed to contact support. It's driving me insane, I set everything up, used it for years, and now everything is locked with no explanation or solution. Do I really have to move to another platform, again?

[Jigar_Thakker · Accepted solution]

Hey @ayotundeojo 

Kindly check the user's permissions in your account whether you have access to edit emails?: https://knowledge.hubspot.com/user-management/manage-user-permissions 

Let me know if you have any followup questions.

[ayotundeojo]

Hey Jigar, i've been granted edit persmission but I still can't edit it

[Jigar_Thakker]

@ayotundeojo 

Have you tried reaching out to HubSpot support reading this issue I suggest reaching out to HubSpot support they can help you in troubleshooting this issue.