Email Marketing Tool

MGiacobbe
Member

non marketing contact

SOLVE

Help!

I just paid to upgrade my subscription (1000 contacts) and all of my existing contacts have now become Non-marketing and I can't change it for a month! The support people are not available and tomorrow I need to do a big mailing... any ideas please? Any help is greatly appreciated

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

non marketing contact

SOLVE

Hi @MGiacobbe,

 

You should be able to manually set these contacts as marketing contacts, as explained here: https://knowledge.hubspot.com/contacts/set-contacts-as-marketing

 

If that's not working, could you share more details and a screenshot of what exactly is not working?

 

The other way around, setting contacts as non marketing, will only take effect next month. Setting contacts as marketing contacts, as Lon as your within your limits, shouldn't be an issue.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

non marketing contact

SOLVE

Hi @MGiacobbe,

 

You should be able to manually set these contacts as marketing contacts, as explained here: https://knowledge.hubspot.com/contacts/set-contacts-as-marketing

 

If that's not working, could you share more details and a screenshot of what exactly is not working?

 

The other way around, setting contacts as non marketing, will only take effect next month. Setting contacts as marketing contacts, as Lon as your within your limits, shouldn't be an issue.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.